Continued outrageous behavior by the BetVictor Online Casino swindlers

—– Original Message —–

From: [email protected]

To: [email protected]

Sent: Thursday, June 08, 2017 12:32 PM

Subject: RE: BetVictor >

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Dear Steven, Thank you for your recent contact. Our Complaints Procedure as per our Terms and Conditions is as follows: 18.1 Step one – Contact Customer Services Should you wish to make a complaint regarding the Services, You should first, as soon as reasonably practicable, contact our Contact Centre via live chat or by email about your complaint. If the Customer Service Advisor is unable to respond to, or resolve, your complaint, it will be escalated as appropriate within our Customer Services team to a manager or supervisor until resolution. We will endeavour to resolve the matter to your satisfaction as soon as is reasonably possible (which may include time spent on any internal investigation required). 18.2 Step two – Review If You are not satisfied with the resolution from the Contact Centre You can request that a named senior member of management, reviews the decision. In order to facilitate this review please email [email protected] (where possible using the email address registered to your account) including your account number, any previous correspondence in relation to your complaint and the reason for your dissatisfaction with the resolution.    18.3 Step three – Independent Adjudication If you remain unhappy with any resolution offered by us, You agree that the matter may be referred for adjudication by the Independent Betting Adjudication Service (IBAS) (this does not affect any right you have to bring a claim in court). IBAS’s telephone number is +44 207 347 5883. Further details about IBAS can be found on www.ibas-uk.com IBAS’s decision will be final as long as the full facts are presented by all parties concerned and You have agreed to be bound by the decision.  An alternative Adjudication Service is available for non-UK customers, if you are a non-UK customer.  You may choose for the matter to be referred to the Gibraltar Gambling Commissioner. Please refer to the Gambling page on the Government of Gibraltar website (www.gibraltar.gov.gi/internet-gaming) for further advice on how to do so. Should you have any further questions, please do not hesitate to contact us. Kind Regards, Natalie BetVictor Contact Centre Forgotten your password? Click here

This communication and the information it contains: a) Is intended for the person(s) or organisation(s) named above. Access to this mail by anyone else is unauthorised. b) Is confidential and may be legally privileged or otherwise protected in law. Unauthorised use, circulation, copying or disclosure of any part of this communication may be unlawful. c) May be susceptible to interference and should not be assumed that it has come in its original form and / or from the stated sender. If you are not the intended recipient, please inform the sender immediately by email and delete it and all copies from your system. BetVictor is committed to responsible gambling, for further information please visit: http://www.betvictor.com/sports/en/content/responsible-gambling

— Original Message —
From: “steveseymour.net”
Received: 08/06/17 13:07:35 o’clock CEST
To: [email protected]
Subject: Re: BetVictor

Dear Natalie,

 

I have done nothing wrong.

 

I have not acted fraudulently in any way.  I simply requested the remaining balance be returned to my PayPal account.

 

I demand that you explain how you deem me to be in contravention of any of your terms and conditions.

Exactly what are you accusing me of ?

 

I wish to escalate this to the highest level.

As you have decided to close my account – how can I proceed ?

 

Regards

Steven Seymour.

 

 

 

 

 

—– Original Message —–

From: [email protected]

To: [email protected]

Sent: Thursday, June 08, 2017 10:34 AM

Subject: RE: BetVictor >

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Dear Steven In response to our recent enquiries regarding your BetVictor account, we would like to advise you that your account with us has been permanently closed following our investigation into your activities on our site.  BetVictor reserves the right to suspend or close your account at any time and for any reason, included but not limited to the circumstances set out in Section 11 of the Terms and Conditions. Following our decision: • No activity shall be permitted (including deposits, withdrawals, betting or gaming) • No bonuses or contingent winnings will be credited to your Account BetVictor reserves the right to withhold the funds in your account from you where  we suspect you have acted in breach of these Terms and Conditions or any other agreement relevant to your activities on our site, including where we suspect the account has been linked with Prohibited or Fraudulent Practises or Dishonest activity. Should you wish to make a complaint regarding this decision please refer to our Complaints and Disputes procedure as set out in Section 18 of the Terms and Conditions. Kind Regards, Natalie Account Management BetVictor

This communication and the information it contains: a) Is intended for the person(s) or organisation(s) named above. Access to this mail by anyone else is unauthorised. b) Is confidential and may be legally privileged or otherwise protected in law. Unauthorised use, circulation, copying or disclosure of any part of this communication may be unlawful. c) May be susceptible to interference and should not be assumed that it has come in its original form and / or from the stated sender. If you are not the intended recipient, please inform the sender immediately by email and delete it and all copies from your system. BetVictor is committed to responsible gambling, for further information please visit: http://www.betvictor.com/sports/en/content/responsible-gambling