Profile image
Story Views

Last Hour:
Last 24 Hours:

Intuit: We didn’t stop processing all gun sales

Tuesday, June 12, 2018 6:52
% of readers think this story is Fact. Add your two cents.

(Photo: Intuit)

Intuit, the parent company of TurboTax and QuickBooks, disputed claims this week it stopped processing payments for gun sales.

Heather Mclellan, a company spokesperson, told Monday “our policy is not new, nor has it changed” when questioned why the credit service reportedly refunded customers for sales made at gun-related stores, leaving business owners unpaid.

“Our company does NOT prohibit ANY of these regulated industries — including the firearms industry — from using QuickBooks for payment processing,” she said. “In fact, many do so today. However, for these transactions our bank partner requires them to be done face-to-face. To meet this requirement, our policy today requires the customer to be present to swipe their credit card.”

The trouble began last month when business owners told the New York Post the company reversed charges for items sold at their stores — including t-shirts, coffee mugs and, in one case, a gun safety class.

Ken Campbell, owner of Gunsite Academy in Paulden, Arizona, told the newspaper Intuit took issue with one of his gun sales, despite his assurance the firearm would be transferred via a federally licensed gun dealer near the customer’s home.

“When transactions are ‘keyed in’ by the vendor – including online and over the phone – Intuit cannot verify that the customer was present,” Mclellan said, noting the issue conflicts with Intuit’s “long standing financial safety policies in the electronics payment industry.”

“All of our customers agree to these terms when they sign on to use our services,” she said. “When a customer of ours is unable or unwilling to meet this commitment, we reach out to them directly to explore a solution to the problem or to transition them off of our service.”

Campbell told the newspaper he would have never chosen Intuit as a payment processor had he known about the policy. “It’s fine, it’s capitalism, and if you don’t want to do business with us, we don’t want to do business with you,” he said.

Intuit admitted reversing the charges “caused an inconvenience” for its affected customers and said it was evaluating its current practices to ensure “a better experience in the future.”

“Intuit as a company respects and abides by the laws in all the countries where we conduct business,” Mclellan said. “As an American company, we respect the US Constitution and all the rights contained in it. Nothing about this matter changes our commitment to this core principle of our company.”

The post Intuit: We didn’t stop processing all gun sales appeared first on


We encourage you to Share our Reports, Analyses, Breaking News and Videos. Simply Click your Favorite Social Media Button and Share.

Report abuse


Your Comments
Question   Razz  Sad   Evil  Exclaim  Smile  Redface  Biggrin  Surprised  Eek   Confused   Cool  LOL   Mad   Twisted  Rolleyes   Wink  Idea  Arrow  Neutral  Cry   Mr. Green

Top Stories
Recent Stories



Top Global

Top Alternative



Email this story
Email this story

If you really want to ban this commenter, please write down the reason:

If you really want to disable all recommended stories, click on OK button. After that, you will be redirect to your options page.