The faulty and, at times, dangerous batteries used in Samsung’s Galaxy Note 7 handsets were reportedly tested in-house rather than by a third-party as is the norm, according to a new report.
The Wall Street Journal has discovered the South Korean tech firm tested the batteries in a lab owned and operated by Samsung — a practice that is frowned on in the U.S.
“To sell Smartphones at major U.S. carriers, phone makers are required to test phone batteries at one of the 28 labs certified by the U.S. wireless industry’s trade group, the CTIA, to ensure compliance with standards set by the Institute of Electrical and Electronics Engineers,” the WSJ report reads.
Samsung was able to receive CITA certification via its own testing lab, the company told PCMag.
“Samsung has been testing Galaxy devices including the Galaxy Note 7 for CTIA certification aligning with mobile carriers’ requirements in North America through CTIA certified internal testing lab since February 2009,” the spokeswoman told the publication.
The company told the WSJ its testing did not “reveal any problems in the original and replacement Galaxy Note 7 phones.”
Samsung, at the beginning of last month, halted sales of its latest flagship, the Galaxy Note 7, and launched a worldwide recall of the device after reports of batteries exploding while charging. The firm, at that time, launched a “thorough investigation” after receiving reports of phones catching fire and discovered the devices did indeed have a “battery cell issue.”
The replacement Galaxy Note 7s were supposed to be unaffected by the battery manufacturing error that was causing the fires but multiple reports indicated the new handsets had similar battery issues. One such faulty device caused a plane to be evacuated when the device began smoking, just before take off. Not long afterward, Samsung announced its decision to permanently end production of the Galaxy Note 7.
The damage done to the company’s reputation has been immense and news of the in-house testing in unlikely to go over well with consumers wanting assurances of a safe product.
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