Existing User Interfaces (UI) do not scale very well. Chatbots represent a way for brands, businesses and publishers to interact with users without requiring them to download an app, become familiar with a new UI, or configure and update regularly. Chatbots provide a conversational interfaces supported by Artificial Intelligence (AI) to provide automated, contextual communications.
Chatbots are taking Customer Relationship Management (CRM) to a new level as business-to-business, business-to-consumer, and consumer-to-business communications is both automated and improved by way of push and pull of the right information at the right time. Chatbots also provide benefits to customers as both existing clients and prospects enjoy the freedom to interact on their own terms.
As the interface between humans and computers evolves from an “operational” interface (Websites and traditional Apps) to an increasingly more “conversational” interface (ChatBots, Voice Interfaces, etc.), expectations about how humans communicate, consume content, use apps, and engage in commerce will change dramatically. This transformation is poised to impact virtually every aspect of marketing and sales operations for every industry vertical.
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Companies in Report: 24me, Amazon, Anboto Group, AppFront, Apple Inc., Artificial Solutions Ltd., Aspect Software, Inc., Conversica, Creative Virtual Ltd., Cubic, CX Company, eGain Corporation, Eidoserve Inc., Existor, Facebook Inc., Foursquare, Google, Haptik, Inc., Helpshift, Hound, HP, IBM Watson, iDAvatars (IDA), Inbenta Technologies Inc., Indigo, Intel Corporation, InteliWISE SA, Kik, Line, Mattel, Microsoft Corporation, motion.ai, Robin, Saleforce, SAP, SIRIUS, SK Telecom Co, Ltd., Skype, Slack, Speaktoit Inc., TacoBell, Telegram, Twilio, Uber, Vokul, WeChat, WhatsApp, Wunderlist, Yahoo Inc.
Some points from TOC:
1.1 Intelligent Chatbots
1.2 Chatbots vs. Virtual Personal Assistants
1.3 Chatbots and Conversational UI
1.4 Role of Machine Learning and AI
1.5 Chatbots vs. Traditional Apps
1.6 Chatbots Feature Functionality
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