Google can now tell you how busy a store is before you enter, but not everyone is shopping in malls this time of the year. In fact, online sales are projected to surge by almost 20 percent in the next month, so what about those pesky customer service hotlines?
According to the website onholdwith.com, unsurprisingly telecom companies Verizon, Sprint, Comcast, Virgin, Telus and AT&T are among the most tweeted at companies from customers on hold. But in the last month, Apple has remained firmly at the top of the list.
With the holiday rush still ahead, Fonolo‘s marketing director, Daniela Puzzo suggests, “Before you pick up the phone and call a company’s support line, double check with onholdwith.com – it could save you a lot of wasted time and frustration.”
Fonolo, who recognized a serious problem with hold times, launched the website as a public service so that people could air out their frustrations, while organizations could see how much goodwill they were losing from customers.
Check out the worst companies to call this holiday season:
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