Often, it takes an extra effort to persuade people that you do not really mean what you have said or written
With an email account like Gmail, retracting an email sent to a wrong person could be as easy as clicking “unsend” within 5, 10, 20 or 30 seconds of hitting send, depending on your previous settings. As good as this functionality is, there are times when you are unable to artificially retract an email sent to a wrong address. Handling a situation like this requires some level of care, especially in business.
The Case Scenario
You have hit the “send” button on your email, it has been received by the person on the other end, and you cannot simply recall it since the message has be opened and read. And now, you are having a second thought about what has been written.
There are situations whereby you have passed across an unintended message or given wrong information. You could risk being viewed as a liar, and it is practically impossible to meet one-on-one with the person on the other end.
Often, it takes an extra effort to persuade people that you do not really mean what you have said or written. While of course, you should avoid being insincere, you may need to make amends and pass across the desired information you intend by following certain tips.
Tips for an Effective Retraction of Email Sent to a Wrong Email or Person
Further Tips for an Effective Retraction of Email Sent to the Wrong Email or Person
Sample Email 1 for Retracting Email Sent to a Wrong Email or Person
We apologize for the confusion caused through the previous emails and the pictures attached to it. Our products are packaged in plastic bags and not in tins, contrary to what was sent. Those pictures were sent from our Branding and Packaging Department and are the proposed packages we intend to use in years to come.
Our present package is extremely moisture proof, durable and made from the finest raw material. It is guaranteed to prolong the shelf life of our products by keeping moisture away completely.
Our plan is to retain this mode of packaging for those who prefer it even after we introduce the tins to the market.
Sample Email 2 for Retracting Email Sent to a Wrong Email or Person
I felt deeply embarrassed after realizing the message has been delivered to your box. I do not intend for this to happen. I must have entered the wrong email address. I am sure you were wondering why the information was sent and I cannot imagine how extremely uncomfortable you must have felt.
I apologize for this inconvenience.
Please, do enjoy the rest of day.
Sample Email 3 for Retracting Email Sent to a Wrong Email or Person
Oh dear, I am awfully sorry for the email you just received from me. Please kindly disregard it. It was meant for my girl friend. I guess I entered the wrong email contact. The first three letters of your names are the same, you know; though this is not an excuse to be clumsy.
I apologize for the discomfort I must have caused.
Thanks for your understanding.
Written by Teju Duru; a communication expert and freelance writer based in Ibadan.
Ayo Oyedotun is a professional blogger and freelance writer. He reads, writes and talks about business. You can follow him on Twitter @Ayo_Oyedotun[http://twitter.com/#!/Ayo_Oyedotun] or read Business Owners’ Bible[http://woculus.com/].