RETAIL BANKING COUNTRY SNAPSHOT: SINGAPORE 2016
Singapore has a highly concentrated market for most financial products, with DBS, POSB, and OCBC dominating the provision of current accounts, savings accounts, and mortgages. Consumers are cautious in their choice of provider, favoring those with strong reputations and nearby branches. Mobile is now a significant channel for routine transactions, although use is heavily skewed towards younger age groups. Satisfaction with digital channels is significantly higher than for branches and call centers.
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Synopsis of Retail Banking Country: Singapore 2016:
“Retail Banking Country Snapshot: Singapore 2016” reviews the retail banking sector in Singapore, with a particular focus on the current account, savings, mortgage, and personal loans markets. It includes both market-level data and insight from our Retail Banking Insight Survey.
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