Profile image
By SiteProNews (Reporter)
Contributor profile | More stories
Story Views

Last Hour:
Last 24 Hours:

Samsung Places Full-Page Apologies in Major U.S. Newspapers

Tuesday, November 8, 2016 6:58
% of readers think this story is Fact. Add your two cents.

Samsung is pleading its case with American consumers via full-page apologies in three top U.S. newspapers.

The South Korean firm took out ads in the New York Times, Wall Street Journal and The Washington Post to apologize for its problematic recall of the Galaxy Note 7.

“An important tenet of our mission is to offer best-in-class safety and quality. Recently, we fell short on this promise. For this we are truly sorry,” the ad reads.

It goes on to say that a “careful Note 7 investigation is underway and the findings will be shared when the process is complete…We will re-examine every aspect of the device, including all hardware, software, manufacturing and the overall battery structure. We will move as quickly as possible, but will take the time needed to get the right answers.

“Most importantly, safety remains our top priority. We will listen to you, learn from this and act in a way that allows us to earn back your trust. We are grateful for your ongoing support and again, we are truly sorry.”

The ad also referenced its recall of nearly three million top-loading washing machines made between March 2011 and April 2016. The recall became necessary after Samsung received a number of complaints referencing “exploding” machines as well as machines violently breaking apart during the spin cycle.

The washing machine issue erupted just weeks after Samsung was forced to halt sales of its  Galaxy Note 7 and issue a global recall due to a “battery cell issue” that was causing the handsets to explode or catch fire.

Samsung last month announced its decision to permanently end production of the Galaxy Note 7 after a number of the supposedly safe replacement devices caught fire. The replacement Galaxy Note 7s were supposed to be unaffected by the battery manufacturing error that had caused the fires in the first batch of the now recalled devices released at the beginning of September.

The technology titan’s woes resulted in the company’s operating profit plummeting 30 percent year-on-year in its most recent fiscal quarter.

Samsung has said it is expecting a turnaround with the launch of its new flagship Smartphones next year. The apologies are likely part of its efforts to convince consumers to give the Galaxy S8 a chance.


Jennifer Cowan is the Managing Editor for SiteProNews.

The post Samsung Places Full-Page Apologies in Major U.S. Newspapers appeared first on SiteProNews.


We encourage you to Share our Reports, Analyses, Breaking News and Videos. Simply Click your Favorite Social Media Button and Share.

Report abuse


Your Comments
Question   Razz  Sad   Evil  Exclaim  Smile  Redface  Biggrin  Surprised  Eek   Confused   Cool  LOL   Mad   Twisted  Rolleyes   Wink  Idea  Arrow  Neutral  Cry   Mr. Green

Top Stories
Recent Stories



Top Global

Top Alternative




Email this story
Email this story

If you really want to ban this commenter, please write down the reason:

If you really want to disable all recommended stories, click on OK button. After that, you will be redirect to your options page.