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Technical Support Outsourcing Market 2016 Development Trend,Chain Suppliers and Key Players Analysis Market Research Report

Friday, November 11, 2016 6:40
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WiseGuyReports.Com Publish a New Market Research Report On –“Technical Support Outsourcing Market 2016 Development Trend,Chain Suppliers and Key Players Analysis Market Research Report”.

 

The analysts forecast the global technical support outsourcing market to grow at a CAGR of 6.53% during the period 2016-2020.

Outsourcing and in-house models are the two ways through which businesses can obtain technical support. Products and services offered by most technical support organizations are mostly similar. However, quality differentiation helps outsourcing enterprises gain a competitive edge over others in securing lifetime customer relationships. 

IT companies are now increasingly shifting their focus from a cost reduction approach to customer-centric services. Typically, technical support service organizations are managed as cost centers. Earlier, providers focused on key success metrics, such as efficiency, productivity, and regulatory compliance, instead of customer satisfaction. However, providers now prefer a balanced scorecard of metrics that includes not only costs and compliance but also measurements to gauge customer satisfaction levels.

Get Sample Report @ https://www.wiseguyreports.com/sample-request/533555-global-technical-support-outsourcing-market-2016-2020

For more information or any query mail at sales@wiseguyreports.com

 

Covered in this report 
The report covers the present scenario and the growth prospects of the global technical support outsourcing market for 2016-2020.

The market is divided into the following segments based on geography: 
• Americas 
• APAC 
• EMEA

The report, Global Technical Support Outsourcing Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors 
• Hudson Software 
• Inforonics Global Services 
• Qcom Outsourcing 
• Wipro

Other prominent vendors 
• Atos 
• Attivasoft 
• CGI Group 
• Ciber 
• CompuCom 
• CSC 
• Dell 
• Dynasis 
• Fujitsu 
• Genpact 
• Getronics 
• HCL Technologies 
• HP 
• IBM 
• iYogi 
• Kayako 
• Maintech 
• Northrop Grumman 
• Pomeroy 
• Stefanini 
• Support.com 
• TCS 
• TELUS International 
• T-Systems 
• Unisys 
• Xerox

Complete Report Details @ https://www.wiseguyreports.com/reports/533555-global-technical-support-outsourcing-market-2016-2020

 

Market driver 
• Need to focus on core competencies and improve efficiency 
• For a full, detailed list, view our report

Market challenge 
• Loss of control in customer service quality 
• For a full, detailed list, view our report

Market trend 
• Growing popularity among SMEs 
• For a full, detailed list, view our report

Key questions answered in this report 
• What will the market size be in 2020 and what will the growth rate be? 
• What are the key market trends? 
• What is driving this market? 
• What are the challenges to market growth? 
• Who are the key vendors in this market space? 
• What are the market opportunities and threats faced by the key vendors? 
• What are the strengths and weaknesses of the key vendors?

 

Table Of Contents – Major Key Points

PART 01: Executive summary 
• Highlights 

PART 02: Scope of the report 
• Market overview 
• Top-vendor offerings 

PART 03: Market research methodology 
• Research methodology 
• Economic indicators 

PART 04: Introduction 
• Key market highlights 

PART 05: Economic overview 

PART 06: Market landscape 
• Market overview 
• Market size and forecast 
• Five forces analysis 

PART 07: Market segmentation by service 
• Global technical support outsourcing market by service 
• Global technical support outsourcing market by call center technical support outsourcing 
• Global technical support outsourcing market by helpdesk support outsourcing 

PART 08: Geographical segmentation 
• Global technical support outsourcing market by geography 
• Americas 
• EMEA 
• APAC 

PART 09: Market drivers 

PART 10: Impact of drivers 
PART 11: Market challenges 
PART 12: Impact of drivers and challenges 
PART 13: Market trends 

PART 14: Vendor landscape 
• Major vendors 
• Other prominent vendors 

..……CONTINUED

For more information or any query mail at sales@wiseguyreports.com

Buy 1-User PDF @ https://www.wiseguyreports.com/checkout?currency=one_user-USD&report_id=533555

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NORAH TRENT

Partner Relations & Marketing Manager

sales@wiseguyreports.com

www.wiseguyreports.com

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ABOUT US:

Wise Guy Reports is part of the Wise Guy Consultants Pvt. Ltd. and offers premium progressive statistical surveying, market research reports, analysis & forecast data for industries and governments around the globe. Wise Guy Reports features an exhaustive list of market research reports from hundreds of publishers worldwide. We boast a database spanning virtually every market category and an even more comprehensive collection of market research reports under these categories and sub-categories.

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