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World Inbound Systems Contact Center Market Analysis and Research 2020

Monday, November 7, 2016 21:52
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(Before It's News) adds a new research report Global Contact Center Market 2016-2020. The report, Global Contact Center Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. This report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

This analyst forecast the global contact center market to grow at a CAGR of 10.64% during the period 2016-2020.

Complete report available @

Contact centers have experienced an irretrievable evolution over the last decade. The faculty at a contact center is used to manage clients or customers. They also get in touch with customers via email, telephones, web chat, and social media. Consequently, over the past two decades, many business enterprises have established several contact centers to manage customer interactions. It could be an in-house team or outsourced to a third-party assistance. Such centers offer different services – such as support or help desk, customer service, and sales and marketing contact centers.

This report covers the present scenario and the growth prospects of the global contact center market for 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions and services.

For More Information Inquire at

Key vendors

  • Avaya
  • Cisco Systems
  • Genesys
  • Huawei Technologies

Other prominent vendors

  • 3CLogic
  • 8×8
  • Aastra
  • Altitude Software
  • Aspect Software
  • Connect First
  • Convergys
  • CRMXchange
  • Five9
  • Fujitsu
  • HP
  • IBM
  • inContact
  • Interactive Intelligence
  • Mitel Networks
  • NICE
  • Noble Systems
  • Oracle
  • Presence Technology
  • SAP
  • ShoreTel
  • Syntel
  • Teleopti
  • Unify
  • Verint Systems
  • Verizon Communications
  • Vocalcom

Market driver

  • Need to automate contact center operations
  • For a full, detailed list, view our report

Market challenge

  • System integration issues
  • For a full, detailed list, view our report

Market trend

  • Emergence of RPA
  • For a full, detailed list, view our report

Purchase Report @

Key questions answered in this report

  • What will the market size be in 2020 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

About Us: is your single source for all market research needs. Our database includes 500,000+ market research reports from over 100+ leading global publishers & in-depth market research studies of over 5000 micro markets. With comprehensive information about the publishers and the industries for which they publish market research reports, we help you in your purchase decision by mapping your information needs with our huge collection of reports.

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