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The role of ERP in customer service

Thursday, January 12, 2017 1:40
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In the current world of business, companies have one thing in common, an ERP system managing all the business processes . ERP is a centralized system that takes care of different faces of business and helps to grow .With the help of ERP implementation , we can easily build streamlined business process and systematic and organized workflow .

However, there is one difference that current companies have . They all have clients, and some of the companies implement a Customer Relation Management system to handle all the clients . Some others implement a customer service module within the ERP after Open source / Odoo ERP  implementation .
Today, we will take the side of ERP based customer service and see how it improves the customer service .
Developing the module for ERP is easy. If you are using the Odoo platform, you might go for custom Odoo Development and get the customer service module up and running. There are many benefits of using own custom-made customer service module as it saves capital in a long run.

         1 .  Interaction with other areas of the system gives you a ‘clear’ view of the customer

         2 . Improves quality of product development and service delivery processes 

         3 . Maximizing opportunities and retaining high-value customers enhance revenue and profit.

         4 . Provides value-added services enable you to stay ahead of your competitors.

         5 . Organizes the customer experience through quick problem resolution

         6 . Easy re-run of customer information over and over again

Benefits of ERP customer service module

  • A complete view of your clients .
  • Controlling the Price Change Policies
  • Customer Information and Online Purchase
  • Better access to critical information.

For achieving desired success, management continuously aim for increased sales performance, superior customer service , and enhanced customer relationship management.

ERP offers consistent and readily available customer and prospect data, allowing you to manage pre-sales activities, perform automated sales processes, deliver consistent customer service, evaluate sales and service successes and identify trends, problems and opportunities.

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