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Future Trend Of Global Contact Center Market 2016-2020

Thursday, February 9, 2017 4:16
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About Contact Center

Contact centers have experienced an irretrievable evolution over the last decade. The faculty at a contact center is used to manage clients or customers. They also get in touch with customers via email, telephones, web chat, and social media. Consequently, over the past two decades, many business enterprises have established several contact centers to manage customer interactions. It could be an in-house team or outsourced to a third-party assistance. Such centers offer different services – such as support or help desk, customer service, and sales and marketing contact centers.

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Research Beam analysts forecast the global contact center market to grow at a CAGR of 10.64% during the period 2016-2020.

Covered in this report

The report covers the present scenario and the growth prospects of the global contact center market for 2016-2020. To calculate the market size, the report considers the revenue generated from the sales of contact center solutions and services.

The market is divided into the following segments based on geography:

• Americas



Market driver

• Need to automate contact center operations

• For a full, detailed list, view our report

Market challenge

• System integration issues

• For a full, detailed list, view our report

Market trend

• Emergence of RPA

• For a full, detailed list, view our report

Key questions answered in this report

• What will the market size be in 2020 and what will the growth rate be?

• What are the key market trends?

• What is driving this market?

• What are the challenges to market growth?

• Who are the key vendors in this market space?

• What are the market opportunities and threats faced by the key vendors?

• What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.

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Table Of Contents:

PART 01: Executive summary

• Highlights

PART 02: Scope of the report

• Market overview

• Countries covered

• Top-vendor offerings

PART 03: Market research methodology

• Research methodology

• Economic indicators

PART 04: Introduction

• Key market highlights

PART 05: Market landscape

• Market overview

• Technology evolution in contact center

• Market size and forecast

• Five forces analysis

PART 06: Market segmentation by technology

• Global contact center market by technology

• Global inbound systems contact center market

• Global IVR contact center market

• Global analytics contact center market

• Global QM contact center market

• Global WFM contact center market

• Global outbound systems contact center market

PART 07: Market segmentation by IT deployment model

• Global contact center market by IT deployment model

• Global on-premises contact center market

• Global hosted contact center market

PART 08: Geographical segmentation

• Global contact center market by geography

• Americas



PART 09: Market drivers

• Need to automate contact center operations

• Exponential increase in data generated by contact centers

• Digital transformation of contact centers

• Increased demand for CRM

PART 10: Impact of drivers

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