The “Global Speech Analytics Industry by Components, Product Type, Applications and Vertical” report provides a detailed overview of the major factors impacting the global Industry with the Industry share analysis and revenues of various sub segments.
At present, there are many modes and platforms that are used by costumer and end users like social media platform, emails and voice etc. to communicate and interact with service, solution providers and between each other. Phone and voice interaction are one the most preferred mode of communication among costumers as it provides them high degree of real time interaction. There are various advantages that voice and phone interaction provides to its end users like real time guidance for costumers and ease of communication.
Global Speech Analytics solutions helps users to identify the insights, sentiment and meanings within conversation, which provides enterprises mainly its customer interaction centers various strategic benefits for their businesses. Global Speech Analytics solutions and services are experiencing an increasing adoption trends among various industry domains and verticals as it provides them ability to take rational business decisions. It also helps enterprises to improve on their operational efficiency, agility and to achieve competitive edge in today’s highly competitive environment.
High growth in the numbers of customer interaction centers, increasing focuses on taking competitive edge through Industry intelligence and rising requirements for compliance and risk management are some of the factors that are driving the Global Speech Analytics Industry. Expensive solutions and low awareness of potential benefits of this technology among enterprises are few of the reasons that may slow down the adoption of Global Speech Analytics solutions and services among various industry verticals and domains. Cloud based real time Global Speech Analytics solutions and services are expected to provide high opportunities for various Industry players that are operating in this Industry.
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The Global Speech Analytics Industry is segmented on the basis of types into solutions and services. Further, on the basis of deployment type the Global Speech Analytics Industry is segmented into on premise and on cloud deployment. The Global Speech Analytics Industry is also divided on the basis of Industry verticals into telecommunication and IT, BFSI , media and entertainment, healthcare and life sciences, retail and consumer goods and others. The Global Speech Analytics Industry is bifurcated on the basis of regions into North America, Europe, Asia Pacific, South America and Middle East & Africa.
North America holds one of the largest share in the Global Speech Analytics Industry. High presence of enterprises, technology vendors and high technical adoption trends for improving operation and business efficiency in North American region has fueled the growth of the Global Speech Analytics Industry. Asia Pacific is one of the fastest growing Global Speech Analytics Industry and provides lucrative opportunity for various solutions and services vendors due to increasing numbers of customer interaction centers and investments. This are some of the reasons for the growth of Global Speech Analytics Industry in Asia Pacific region.
Some of the key players operating in the Global Speech Analytics Industry are NICE Systems, Interactive Intelligence Group, Verint Systems, Genesys, inContact, Hewlett-Packard Enterprise, CallMiner, Voci Technologies, Almawave, Mattersight, Nexidia, Avaya, ZOOM International and Calabrio among others.
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