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Twitter: accidents do happen but they also lead to enquiries

Wednesday, November 23, 2016 9:33
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Twitter (NYSE:TWTR) suspended CEO and co-founder Jack Dorsey’s micro-blogging account on Tuesday.

Dorsey said the brief outage by the social media platform was accidental.

Dorsey tweeted Tuesday night , “just setting up my twttr.again (account suspension was an internal mistake).” The post was an echo of his first-ever tweet , which came in 2006 when Twitter was founded.

The error happened after San Francisco-based Twitter suspended the accounts of several prominent members of the so-called “alt-right” in an apparent crackdown on accounts tied to hate speech or threats of violence.

Although fairly trivial, the suspension will be embarrassing for Twitter. While combating hate crimes is laudable, the fact Twitter was unable to immediately identify Dorsey’s account and avoid the blunder will not go ignored by investors.

The episode may lead to question about how accounts get suspended. Are they using algorythms? And if they are using human intervention, are they employing a second pair of eyes to double check suspensions before the are enforced?

Twitter shares were down 2.5% at $18.16 on Wednesday.

Story by ProactiveInvestors


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