Ford, 41, ought to have turned into a cynical, bitter man, he said. After all, he had been shot at several times when repossessing vehicles, including once when he was lying on the ground hooking up a tow chain and a man let fly with a rifle inches from his head.
[...]But Ford, co-owner of Illini Recovery Inc., is different. He said he knocks on doors to tell folks what’s going on and allow them a chance to remove personal items. “I may be getting soft in my old age but you get more done with kindness,” he said.
There really are some very nice people in the world.
The rest of the story here: