A new revelation regarding the Note 7 has stunned the smartphone community. Samsung has reportedly tried bribing one of the individuals in China whose Note 7 was affected, just like many other handsets, across the world. We all know that the company has been recalling handsets on a massive scale but it had some other ideas for the Chinese contingent. The Note 7 was launched in China amidst expectations as Samsung reportedly guaranteed different battery sets on this consignment.
However, even China wasn’t spared from this horrific tale of explosion as a few existing customers shared their experience of the same. The worst part, however, wasn’t these explosions but the way Samsung tried saving its reputation readily over the well-being of customers. The company tried bribing Zhang Sitong, a Chinese citizen, in wake of his Note 7 explosion.
Zhang hails from Tianjin in the North-eastern part of China and was lucky enough to be left unscathed. His friend, however, recorded the entire incident when Zhang deliberately dropped the handset on to the ground, seeing it smoke and vibrate, unexpectedly. He was using the device for a few weeks now and has been a Samsung loyalist for the last 5 years. Upon seeing his phone explode, Zhang contacted Samsung immediately— expecting a replacement for the same. Instead of just getting a replacement, he was visited by two Samsung employees within 24 hours and offered a new smartphone along with a substantial sum of $900.
This incident seems to be a new low for the company which resorted to a pretty unconventional way of dousing the fire and smoke, associated with Note 7 explosions. Samsung employees offered the cash and even a brand new device against a condition of keeping the video private. They asked Zhang to keep the matter under wraps or else it will compromise the company’s reputation even in China.
Zhang immediately refused the offer and decided to investigate into this matter after quitting his job as a salesperson. He then paired up with Hui Renjie, another customer with a charred handset from Samsung. Both of them travelled across the country, visited laboratories and tried looking into the actual cause of these untamed explosions. While they couldn’t come to a concrete conclusion about what is actually causing these blow-ups— the possibility of external heating agents was ruled out in due course of time.
This means that the Note 7 had problems within the circuitry and a faulty battery might not be the only issue. The exhaustive piece of investigative journalism drafted by these Chinese citizens might not offer information on kik login and other ways of dealing with useful messaging apps but it should still resonate well with the millennials. Videos, theories and even stories related to the Note 7 explosions have been going viral courtesy the influx of several messaging applications where people are sharing almost everything that needs attention.
The real reason for this alleged bribe is a claim made by the company about the Note 7 smartphones launched in China. Samsung assured customers of safety but couldn’t actually live up to the same. While China was initially spared from the global recall, newest revelations have forced Samsung to include the same into the list.
While we are still looking into the reports of an alleged bribe before confirming everything in this post. However, Samsung has permanently halted Note 7 productions and is taking back devices on a global scale. The company has set up kiosks at the airports for seamless handling of the existing Note 7 devices and many users who still haven’t returned their devices are getting notified via a software tweak. It is believed that the company will soon render the devices unusable via a global code.
The most pathetic part is that the actual problem hasn’t been identified up till now and even the engineers at Samsung as merely making assumptions. While the internal tests haven’t produced a faulty smartphone, many devices have actually melted right in the cars, homes and even hands of the customers. To combat the battery issue which has been advocated massively, Samsung is expected to ditch its own set of manufacturers for LG as the battery supplier for the much-anticipated Galaxy S8.
The reputation has been tarnished and it will take a lot of effort from Samsung to win back the trust of its customers.