Customer Solution Group Introduces InsideSalesLab Sales Consulting Services

Denver, CO – From small in-house telemarketing facilities to large outside service bureaus, Customer Solutions Group (CSG) has the knowledge necessary to develop inside sales strategy and call center infrastructure needed for any telemarketing operation.  CSG’s inside sales consultants combine a keen operational knowledge of inside sales and possess excellent consulting skills including budgeting, project management, analytical skills, and a cost benefit orientation to improve telesales call centers quickly.

To further help clients in their telemarketing solutions, CSG offers the services of their specialized facility, InsideSalesLab. The InsideSalesLab is an inside sales call center that specializes in testing inside sales strategy variations for CSG clients. With the help of InsideSalesLab, CSG’s inside sales consultants help ensure clients obtain optimal results in the shortest possible timeframes.

Many of highly trained professionals, who make up the InsideSalesLab team, have MBAs that augment their call center expertise with appropriate analytical tools and cost-benefit orientation. Thus, the InsideSalesLab is an ideal place to incubate new telemarketing programs and develop innovative strategies that drive business. Up to thirty unique test cells for multiple clients are simultaneously called each day to track call center agent, prospect, and customer activity. InsideSalesLab helps ensure all call center elements are tested, integrated, work in unison, and produce high value telemarketing results.

The InsideSalesLab features proprietary sales tracking software, InsideSalesTrak, designed and refined over the years specifically for a demanding testing environment. An experienced cadre of management and front line sales agents specifically trained to test different messages, scripts, prices, and lists work to optimize customer acquisition for CSG’s clients. With InsideSalesTrak, everything in the telemarketing operation that can impact sales is taken into account and the data collected provides the information needed to optimize sales or service strategy. Good performance depends on effective capture and presentation of this information.

To learn more about the InsideSalesLab and how CSG can help track business, visit www.insidesaleslab.com.

About Customer Solutions Group

CSG founder Andrew D. Carr and CSG President Jeffrey E. Feuer earned their MBAs from Harvard Business School in 1987. Their courses of study focused on sales strategy development, implementation, and measurement. Following their graduation, both men gained invaluable experience in managing a number of inside sales operations ranging in size from 50 to 800 people. Today, CSG’s offerings include all the tools necessary to create, develop, and validate the best possible customer acquisition strategies. One of the most significant advances made by CSG is the creation of its own InsideSalesLab in Denver, CO. This unique environment takes theory out of inside sales and puts all phases of efficient customer acquisition into practice for CSG clients.