It’s High Time to Upgrade your Traditional Telephones to Cloud

Businesses intending to establish efficient customer communication systems using cutting edge technology should take a serious look at Cloud Telephony. Cloud-based phone systems are replacing the traditional business telephone systems such as private branch exchange (PBX) with Voice over Internet Protocol (VoIP). The VoIP service, that has replaced the data-centric mechanisms, operates on robust server systems. Cloud PBX providers like CallHippo, Nextiva, Ringcentral etc. provide all the perks and utilities of Cloud Telephony, cloud-based PBXand more. 

Applied cloud telephony helps businesses raise the level of their entire communication processes. The efficient communication mechanisms boost their business impact and aid customer satisfaction. If you are still wondering why to choose Cloud Telephony over traditional phone systems, here are the prime advantages. Read on!

Serve multiple locations with a single number 

Cloud business phone systems allow you to serve clients at multiple locations from a single phone system. This feature is immensely useful to small and medium businesses alike. Earlier, businesses with worldwide operations were required to maintain multiple phone systems. That obviously meant multiple contracts with variation in cost for different systems. However, with cloud PBX, businesses just need to have one system with no cost variation across multiple locations. Thus, for a business like yours that depends on seamless communication, this feature is advantageous in terms of operating across all multiple locations at a fixed cost. 

Better cost control 

While your business is growing and thriving, you may need to expand operations to a new location; all you need to do is ask your service provider for an extension of yourcloud-based PBX to the newly opened center by adding a virtual number. This is a significant advantage not just in terms of actual cost but also in terms of efficiency that helps in better control of opportunity cost. By switching over to a cloud-based phone system, you will enjoy the benefits of automatic system upgrades that will allow your staff ready access to the latest versions of the system in no time. 

Also check these 8 important statistics about cloud telephone systems which you should be aware of. Infographics provided in the article will make things easy for you.

Easier management of communication operations 

After adopting a cloud business phone system, you will have a better grip on operations and be able to easily manage the entire phone system with the help of a central control panel. A much more efficient and smarter communication system as compared to an old PBX system, cloud PBX offers you the option to add as many extensions as required without any hassle. Over time you might need to add or cut the number of users that you manage remotely. With cloud telephony, you simply need to inform the service provider for changes to be made quickly. 

Very easy to implement 

Implementing cloud telephony is really easy – it doesn’t require the installation of any hardware and neither is there any need for technicians to visit your premises to get the new cloud phone system up and running. The entire implementation process is fast, easy and cost-efficient and is by far one of the most striking features of cloud telephony. 

Cloud telephony not only eases your business communication with higher quality and efficiency, but also eliminates the installation and activation headaches of old-school telephone systems.

Integrating artificial intelligence and machine learning

Today, cloud telephony service providers are integrating artificial intelligence and machine learning to add another dimension of efficiency. The provision of smarter systems includes machine abilities such as speech analytics, sentiment analysis to analyze customer tone and more. In addition, natural language processing and smart assistant widgets take the services to a level not imagined before. Your cloud telephony system even simplifies many processes by facilitating the interface between web applications and callers, taking phone commands from users and executing them.

The Interactive Voice Response allows you to set up auto mechanisms, allowing callers to interact with the system and get redirected to the right department. Leading cloud telephony service providers offer innovative new features that make your job easier. 

Overall, cloud telephony service providers aim to disrupt the way communications take place through technology and enable businesses to engage with their audience in a hassle-free manner. The number of services keeps increasing, adding to the long list of specialized services like bulk voice and SMS, IVR, missed call, toll-free, OTP, conference calls and much more with a single business number. In other words, it is the most effective and relevant suite of marketing tools for you to engage your audiences and boost your brand further. Cloud telephony has come to redefine the way businesses communicate with their users.

Adarsh has a background in Digital Marketing. He is a B2B SaaS Marketer and SEO enthusiast. In his spare time, he loves travelling and exploring new places. You can find him on LinkedIn.

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