Contact Center Market 2021 Share, Growth and Regional Forecast
ReportsWeb.com has announced the addition of the “United States Contact Center Market Forecast to 2022” The report focuses on United States major leading industry players with information such as company profiles, product picture and specification.
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise’s overall customer relationship management (CRM) .
Key Market Players
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix
Market Segment
Market Segment by States, covering
California
Texas
New York
Florida
Illinois
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Market Segment by Type, covers
Type 1
Type 2
Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
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Chapter in Contact Center
Chapter 1, to describe Contact Center Introduction, product type and application, market overview, market analysis by States, market opportunities, market risk, market driving force;
Chapter 2, to analyze the manufacturers of Contact Center, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;
Chapter 3, to display the competitive situation among the top manufacturers, with sales, revenue and market share in 2016 and 2017;
Chapter 4, to show the United States market by States, covering California, New York, Texas, Illinois and Florida, with sales, price, revenue and market share of Contact Center, for each state, from 2012 to 2017;
Chapter 5 and 6, to show the market by type and application, with sales, price, revenue, market share and growth rate by type, application, from 2012 to 2017;
Chapter 7, 8, 9, 10 and 11, to analyze the key States by Type and Application, covering California, New York, Texas, Illinois and Florida, with sales, revenue and market share by types and applications;
Chapter 12, Contact Center market forecast, by States, type and application, with sales, price, revenue and growth rate forecast, from 2017 to 2022;
Chapter 13, to analyze the manufacturing cost, key raw materials and manufacturing process etc.
Chapter 14, to analyze the industrial chain, sourcing strategy and downstream end users (buyers) ;
Chapter 15, to describe sales channel, distributors, traders, dealers etc.
Chapter 16 and 17, to describe Contact Center Research Findings and Conclusion, Appendix, methodology and data source.
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Table of Content
1 Market Overview
2 Manufacturers Profiles
3 United States Contact Center Market Competition, by Manufacturer
4 United States Contact Center Market Analysis by States
5 United States Market Segmentation Contact Center by Type
6 United States Market Segmentation Contact Center by Application
7 California Contact Center Sales, Revenue, by Type, Application and Manufacturers
8 New York Contact Center Sales, Revenue, by Type, Application and Manufacturers
9 Texas Contact Center Sales, Revenue, by Type, Application and Manufacturers
10 Florida Contact Center Sales, Revenue, by Type, Application and Manufacturers
11 Illinois Contact Center Sales, Revenue, by Type, Application and Manufacturers
12 Contact Center Market Forecast (2017-2022)
13 Contact Center Manufacturing Cost Analysis
14 Industrial Chain, Sourcing Strategy and Downstream Buyers
15 Sales Channel, Distributors, Traders and Dealers
16 Research Findings and Conclusion
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