IT Specialist

Appalachian Voices seeks a full-time IT Specialist to support programmatic staff in advancing a clean energy transition in our region. The IT Specialist will report to and work closely with the Director of Digital Innovation and Technology to manage our technology systems. The position will be responsible for maintaining the organization’s network computers, ensuring network function and security at our four regional offices, providing basic technology support and training for staff as needed, administering web servers, and developing for the organization’s php-based WordPress websites. The IT Specialist will also provide technology support for our cloud-based communications, advocacy and fundraising tools including Salesforce for NonProfits, Action Network, donation portals, Google Workspace for Nonprofits, and more.

To be successful, you should have a strong knowledge of MySQL database management, be an excellent troubleshooter, and have a keen interest in learning new technologies. Top candidates will also have the ability to communicate effectively and amiably with end users as well as IT professionals.

The IT Specialist will be an on-site position, but can be based in one of our four main offices: Boone, N.C., Charlottesville, Va., Durham, N.C., or Norton, Va. Occasional travel to other locations in North Carolina, Virginia, and Tennessee will be required.

We understand people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the primary roles and responsibilities below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.

Responsibilities

• Maintain equipment and software for staff / offices
• Provide desktop, software and peripheral support to organizational staff
• Maintain security and backups for staff computers and servers
• Provide support for the organization’s CRM and advocacy tools (Salesforce, Click & Pledge, Action Network)
• Help administer the organization’s Bluehost dedicated web server, and serve as web developer and database administrator for multiple WordPress websites
• Collaborate with data analysts and designers to develop cutting edge tools that help people understand their relationship to energy
• Administer the organization’s network of web and data servers, 2 lan networks, 3 firewall appliances and VPN
• Help administer the organization’s Google Workspace for Nonprofits and other cloud-based tools
• Assist in regularly evaluating digital and IT systems to ensure they meet the necessary demands

Skills required

• A working knowledge of hardware and software configuration for servers, networks, Mac and Windows computers, and peripherals
• Proficiency in PHP, MySQL, HTML, Javascript
• Python, UNIX shell scripting (Bash), and Linux server management experience are pluses
• Experience with Salesforce or other CRMs is highly desirable
• Experience with Google Apps for Nonprofits a plus
• Excellent troubleshooting and creative problem solving skills
• Familiarity with information security practices and procedures
• Effective communication skills with end users as well as IT professionals
• Excellent time management skills and ability to prioritize shifting responsibilities
• A strong desire to work for an organization working on the front lines of energy-related environmental issues in Appalachia

Compensation
This position is full-time and is included in a union-represented collective bargaining unit; specific terms and conditions of employment may be subject to a future Collective Bargaining Agreement. Appalachian Voices offers competitive compensation and benefits that include employer-paid health care, vision, and dental policies with options to include family members at a reduced cost, plus short- and long-term disability plans; as well as generous paid vacation and parental leave, options for flexible working hours, and an employer-matched retirement plan.

Salary commensurate with experience, with a targeted hiring range between $45,000 – $60,000. We welcome the opportunity to connect with potential candidates who may be outside of the compensation band. Appalachian Voices is committed to equity in pay practice.

To Apply
Applications will be accepted on a rolling basis until this position is filled. Questions about the position are welcomed via email. No calls, please.

Please send a resume and a brief cover letter outlining your IT experience and explaining why you are interested in working for an environmental organization to [email protected] with the subject line “[YOUR NAME] application for IT Specialist.”

Protecting the Central and Southern Appalachian Mountain Region