T-Mobile’s customers take the carrier to court after price hike
Android Authority –
- T-Mobile’s recent price increase for older plans has led to significant backlash and numerous complaints to the FCC and FTC.
- Customers have filed a class action lawsuit against T-Mobile, arguing that the company broke its guarantee of maintaining cell phone plan prices for life.
- The lawsuit, representing consumers in Georgia, Nevada, New Jersey, and Pennsylvania, accuses T-Mobile of violating various consumer protection laws.
T-Mobile recently began notifying its customers on older plans that their monthly prices would increase by $2 or $5. This violated the company’s Price Lock and Un-Contract Promise, which guaranteed that the terms and prices for certain cell phone plans would be maintained for life. While the company faced backlash from this move, not much was expected to come of it initially.
However, it appears that the situation has quickly escalated, with customers taking the company to court for not standing by its commitment to never raise prices (via PhoneArena). In the class action lawsuit that has been filed against T-Mobile, customers explained that they were moved to a more expensive phone plan despite the carrier’s earlier guarantee that their cell phone plans would maintain the same rate as long as they didn’t move to a different plan.
Source: https://www.androidauthority.com/t-mobile-price-hike-court-3463355/
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