Chat support disappears from redesigned T-Mobile app
Android Authority –
- A recent update to the T-Mobile app has removed chat support via the app for most users, though some iOS users still see the option.
- Users can still contact T-Mobile support through T-Force on social media or via phone.
- We’re unsure if the chat feature will return to the T-Mobile app or if it has been phased out.
When T-Mobile introduced the T Life app earlier this year, it was intended to be the go-to app for users. But in a surprising twist, a recent update has made the T-Mobile app nearly identical to the T Life app in both its UI and feature set. Our news story last week found that the only difference between the apps was that the T Life app featured more ads than the T-Mobile app, which is not surprising, given that businesses are increasingly trying to push ads to customers through their platforms.
The Mobile Report, however, has now spotted a significant issue with the redesigned T-Mobile app, and it’s that the app no longer includes an option for users to initiate chats with support executives. This, of course, doesn’t mean there’s no way for you to get in touch with T-Mobile’s support team should an issue arise.
Source: https://www.androidauthority.com/chat-support-t-mobile-app-3468428/
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