United Airlines Leaves Clues for Handling Mistakes

A video of a man physically forced off a United Airlines aircraft has gone viral. On Sunday, three Chicago Department of Aviation security officers dragged the passenger from Flight 3411 as passengers took out their phones and captured the painful incident. The man continued to resist and ran back onto the airplane with a bloodied face from the incident. Amid the backlash, United Airlines leaves clues for handling mistakes.

Although the airline is standing by its decision to drag a passenger in such a forceful way, the truth is they should own the error and apologize. The famous playwright named George Bernard Shaw, when speaking of mistakes, said:

A life spent making mistakes is not only more honorable but more useful than a life spent doing nothing.

The real deal is everyone makes mistakes. No matter the many efforts to seem flawless, frailties continue to abound. In fact, mistakes are the perfect opportunity to learn and grow. When an organization blows it, the company knows it. No big revelation or social media backlash is required. However, what matters most is… Click HERE to continue reading