Get Connected To The Call Center

In the business of telemarketing, a call centre agent need to call hundreds of potential customers every day. Looking up for numbers, dialing them and waiting up for the call to be answered can waste more than twenty minutes in an hour of the work. A predictive dialer is a software designed to ease the work of the agents working at the call centers. This software automatically calls a potential customer on behalf of the agents working at the call center. This software was designed to lessen the idle time of the agents so that the company can have more sales by calling the customers after analyzing the performance and the availability of the agents. This saves a lot of time since it sets free the agent from looking up the numbers, dialing them and waiting for a potential customer to answer the phone.

Predictive dialer software can also perform some other actions as well to ease the job of the agents and to make them work efficiently. Predictive dialer software can send automatic email to a potential customer and can also sand a pre-recorded voice mail. The agents need not to waste their time when the phone is not answered or in case of an answering machine. The software calls multiple phone numbers and connects the call to an idle live operator. The dialer schedules the time of calls made by analyzing the conversation time of each agent, number of phone lines available and average of answered calls at that particular time of the day in the past. Thus predictive dialer software is needed in a network marketing business to work more efficiently by minimizing the idle time and increasing the sales.

Now let us talk about Call center automated dialer; Competition is everywhere in the market regardless of the type of business. A company needs technology to increase the efficiency and to lead the market.

A business such as of a call center or telemarketing needs speed and efficiency to lead the game. The more potential customer you call the more is the increase in the sales. Thus a need of an automated dialer is a necessity in this business. It not only eases the burden of the call center agents from looking up and dialing numbers but also increases the work time, increases the number of calls that can be made and thus increasing the sales.

A call center automated dialer calls a potential customer on behalf of the call center agent and connects the call to an idle agent when the call is answered. Though these are not as advance as the predictive dialers since they do not use statistics and different algorithms before calling but still are very useful and increases the efficiency of the work by saving a lot of time.

Thus an automated dialer is a need in today’s time of cut-throat competition for call centers.