What State Farm’s ‘Robo Agent’ Ad Teaches Us About Customer Service In Lending & Banking
There is a core truth to State Farm’s thesis that human interaction is important in complex financial services transactions, but the company is drawing the wrong conclusion from that premise.
The post What State Farm’s ‘Robo Agent’ Ad Teaches Us About Customer Service In Lending & Banking appeared first on The Basis Point.
Source: https://thebasispoint.com/what-state-farms-robo-agent-ad-teaches-us-about-customer-service-in-lending-banking/
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