*Another* oustanding customer service experience
Especially if there’s rain in the forecast.
So I awoke Monday morning, bright eyed and bushy tailed, and reached for my cell phone.
Which was not where it was supposed to be.
I eventually found it next to (you guessed it) the still-open grill. Hit it with the compressed air and threw it in rice, and hoped for the best. Twenty-four hours later it turned on, and I could access notes, calendar and contacts, but couldn’t charge (and thus couldn’t back up) [ed: and please don't get me started on The Cloud]. My better half suggested that I call the folks at Batteries+ (which also does some cell phone repair work). After asking me some questions, they referred me to Gem City Digital (a few miles up the road). I called Gem City, described the issues, and they said “bring it on in, we have a $30 service where we take it apart, dry it out, repair any water damage and try to fix the problem. And if we can’t, well, it’s only $30 [which is a fair cop], And no, you don’t need an appointment.“
Nice!
So I headed on over, they took the phone to their workshop, and a few minutes later told me that they couldn’t find any water or water damage. but that the charging port seemed to be the culprit. They hooked up a new one to check that theory, and a short time later reported that the phone was indeed charging. I asked about the cost and they said $45, which seemed more than reasonable to me.
So, a few minutes later they were ringing me up, and said thr charge was $48.
Wait, what? Shouldn’t that be $78 ($30 service charge plus $45 for the new charging port and tax)? “Nope, $48 is what we think is fair.”
And they didn’t even have a tip jar!
Highly recommended.
Source: http://insureblog.blogspot.com/2020/06/another-oustanding-customer-service.html
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