Social Media Becomes The New Preferred Channel Of Customer Service In India
When was the last time when you were not satisfied by the product or services of a brand and lodged your dissatisfaction through one of the social media channels. If yes then you are part of those 54%, who have used these channels at least once in the past year.
The survey conducted by American Express global customer service Barometer was completed through ten countries including India. The survey reports that while 54% Indians used social media channels to get a customer service response, global average is as low as 20%.
According to the survey, companies’ track record for resolving issues through social media has been good so far. While more than a third of consumers (37%) feel they always have their issues resolved, another 14% say they rarely or never get an answer. The survey moves on to point out that against a percentage count of 48, roughly 64% Indians lose their tempers through the process of customer service.
According to the survey, 87% people are willing to spend more for better service-willing to spend an average of 22% more; 74% say they have spent more in the past year. In addition, 80% of consumers surveyed feel small businesses provide a more personal customer service experience than large companies.
“Today’s networked consumers are demanding engagement, personalization, and prompt response from the companies they deal with across multiple channels. They also wield a lot of influence because they spend more for great service and share their opinions widely. Ultimately, these consumers can help influence improvements to service quality,” said Pradeep Kapur, Senior Vice President for world service India and process excellence at American Express.
How often have you complained about something through a social media channel? Was it effective? Do let us know in the comments.
Looking For A Social Media Agency?? – Contact WATConsult – India’s Leading Social Media Agency
WATBlog is India’s Best Blog Of 2009 and is owned and managed by WATMedia Pvt Ltd a Digital Media Company that aims at being the thought leader in the space by Connecting the Web, Advertising and Technology (WAT) Industry in India.
Source:
Anyone can join.
Anyone can contribute.
Anyone can become informed about their world.
"United We Stand" Click Here To Create Your Personal Citizen Journalist Account Today, Be Sure To Invite Your Friends.
Before It’s News® is a community of individuals who report on what’s going on around them, from all around the world. Anyone can join. Anyone can contribute. Anyone can become informed about their world. "United We Stand" Click Here To Create Your Personal Citizen Journalist Account Today, Be Sure To Invite Your Friends.
LION'S MANE PRODUCT
Try Our Lion’s Mane WHOLE MIND Nootropic Blend 60 Capsules
Mushrooms are having a moment. One fabulous fungus in particular, lion’s mane, may help improve memory, depression and anxiety symptoms. They are also an excellent source of nutrients that show promise as a therapy for dementia, and other neurodegenerative diseases. If you’re living with anxiety or depression, you may be curious about all the therapy options out there — including the natural ones.Our Lion’s Mane WHOLE MIND Nootropic Blend has been formulated to utilize the potency of Lion’s mane but also include the benefits of four other Highly Beneficial Mushrooms. Synergistically, they work together to Build your health through improving cognitive function and immunity regardless of your age. Our Nootropic not only improves your Cognitive Function and Activates your Immune System, but it benefits growth of Essential Gut Flora, further enhancing your Vitality.
Our Formula includes: Lion’s Mane Mushrooms which Increase Brain Power through nerve growth, lessen anxiety, reduce depression, and improve concentration. Its an excellent adaptogen, promotes sleep and improves immunity. Shiitake Mushrooms which Fight cancer cells and infectious disease, boost the immune system, promotes brain function, and serves as a source of B vitamins. Maitake Mushrooms which regulate blood sugar levels of diabetics, reduce hypertension and boosts the immune system. Reishi Mushrooms which Fight inflammation, liver disease, fatigue, tumor growth and cancer. They Improve skin disorders and soothes digestive problems, stomach ulcers and leaky gut syndrome. Chaga Mushrooms which have anti-aging effects, boost immune function, improve stamina and athletic performance, even act as a natural aphrodisiac, fighting diabetes and improving liver function. Try Our Lion’s Mane WHOLE MIND Nootropic Blend 60 Capsules Today. Be 100% Satisfied or Receive a Full Money Back Guarantee. Order Yours Today by Following This Link.
| Visits: | 1,708,481,952 |
| Stories: | 8,450,474 |
Whistler Blowers, Insiders
