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What Do You Know About Music on Hold?

Friday, February 22, 2013 6:11

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On hold music is something that most of us are familiar with. When you call a company or a service provider for assistance, they often put you on hold before they can connect you to the appropriate individual who can fulfill your queries. Being put on hold for long can be frustrating and downright annoying. That is why companies often hire music on hold services. In short, on hold music refers to the music that you listen to when waiting on the line to be connected to the person you are looking to talk to.

Music on hold, also known as MOH, is the practice of playing recorded music for the callers that have been put on hold. Waiting in the silence can become extremely frustrating and that is why the music is played so that the silence can be filled. Music on hold is especially common in customer care services. You must be familiar with it whenever you call up the customer care for assistance. This service is also referred to as message oh hold, phone on hold, and on hold messaging.

The formats and equipments: Most of the on hold musicsystems are integrated into the phone systems that are designed specifically for businesses. The system is integrated with the help of an audio jack and on the phone equipment that is labeled as “MOH”. There are some phone systems that come with built-in on hold messages. If you are the owner of a small business and do not own an extensive phone system, you would still be able to get music on hold or message on hold services for your business. These services may differ in features and size and you may find features that are best suited for your specific business requirements.

When it comes to MOH, messages and music can be played using either virtual or physical media. These days, the equipment that is capable of supporting physical media, is usually also capable of playing CDs. though there are some of the older systems that still prefer using the reel-to-reel tape player or cassette tapes (usually keeping it on the loop), most of the businesses prefer the new technologies. In case of the older technology, the unit generally keeps the media loaded into the digital memory chip. This often prevents the system and the mechanical parts from wearing out too soon.

On the other hand, equipment that is capable of supporting virtual media generally plays the MP3 files. There are several different types of units that are capable of playing these files. You can also receive these MP3 files electronically by using an USB Flash Drive. You can easily download these MP3 files to a flash drive and connect those to the player. The remote based units that are Ethernet based are generally connected via the networks to the remote IP addresses. Also, the remote load systems that are phone line based are generally capable of allowing connections via analog phone lines. All you need to do is dial the number that belongs to the unit. As far as the VoIP phone systems are concerned, the MP3 files are generally loaded without having to need any other equipment.

With the help of the latest technologies, you can also download MP3 files automatically from the net. This way the messages or the other interesting contents can be changed periodically. Sometimes a business may convey their messages in the form of news and so on. With the advent of the new online on hold systems, the older technologies have become less popular. These new aged technologies have made the older technologies redundant. Most businesses, these days, prefer using the modern technologies as it does not require any additional hardware. All of these systems are capable of allowing playback as well as analog-to-digital audio storage features.

The newest unit was launched in 2011 and as far as the latest technology is concerned, it has made it possible for you to download productions via the Internet. You may also be able to play these downloaded files through the USB flash drives. The newest technology also the higher quality formats and larger files.

That was just a brief overview of what music on hold refers to. If you are thinking of availing this service, you would need to choose the right service provider. Make sure the services that these service providers offer actually meet your requirement.

Kevin Warrel has been associated with computing technology in Massachusetts. He provides expert insights on telephonic services for day-to-day business operations. Recently he is busy writing articles about on hold players. Kevin is also good at vocal mimicry that makes him popular in his friend circle.

You can also visit Kevin’s google+

Techno World – an Online Technology Blog brings you the latest computer technology and tech news from all over the world. Techno World covers a range of latest emerging new digital technology, seo, web designing, internet marketing, tech gadgets, cool geek gadgets, electronics, mobile phones, robotics and inventions. Join us for technology and computer news and remain updated.”

2013-02-22 06:04:24

Source: http://www.technoworldnews.com/2013/02/what-do-you-know-about-music-on-hold.html

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