Delight your users
A friend said to me recently – ‘startups need to delight their users, and have an exceptional customer experience’. And that sounds like a trite, and repetitive sentence. But like a lot of cliches in life, it’s true.
I was thinking recently about how many experiences I have with companies as a consumer or a business user or a citizen that are frankly suboptimal. There’s various reasons for this, such as cost-cutting and misguided M and A. I’ve had a telco experience and banking experience that were awful. And a fintech experience with Monzo recently that was amazing.
For startups to win they need to delight their users. If they delight their users, your users evangelise for you and you have a word of mouth effect that attracts new customers. Often finding any ‘market’ is hard for a startup. It’s brutally difficult to find your first 10 customers. And there’s a lot we can do as founders and in startups to make our early customers have a great experience. There’s the anecdote that Wufoo sent each new user a handwritten note. And this worked for much longer than they thought it would.
So founders. Go out tomorrow and try to make your users happy and give them a delightful experience. If you focus on that, everything else will work out.
At http://www.aforithmic.ai we will be working on delighting our wonderful customers. We do this every week, but we can definitely do better!
peadar[at]aflorithmic.ai is my email so let me know your views if you have anything you think we’re doing wrongly on the customer side.
Great reading on this
Source: https://peadarcoyle.wordpress.com/2021/08/22/delight-your-users/
Anyone can join.
Anyone can contribute.
Anyone can become informed about their world.
"United We Stand" Click Here To Create Your Personal Citizen Journalist Account Today, Be Sure To Invite Your Friends.
Please Help Support BeforeitsNews by trying our Natural Health Products below!
Order by Phone at 888-809-8385 or online at https://mitocopper.com M - F 9am to 5pm EST
Order by Phone at 866-388-7003 or online at https://www.herbanomic.com M - F 9am to 5pm EST
Order by Phone at 866-388-7003 or online at https://www.herbanomics.com M - F 9am to 5pm EST
Humic & Fulvic Trace Minerals Complex - Nature's most important supplement! Vivid Dreams again!
HNEX HydroNano EXtracellular Water - Improve immune system health and reduce inflammation.
Ultimate Clinical Potency Curcumin - Natural pain relief, reduce inflammation and so much more.
MitoCopper - Bioavailable Copper destroys pathogens and gives you more energy. (See Blood Video)
Oxy Powder - Natural Colon Cleanser! Cleans out toxic buildup with oxygen!
Nascent Iodine - Promotes detoxification, mental focus and thyroid health.
Smart Meter Cover - Reduces Smart Meter radiation by 96%! (See Video).