NICS Delays & Customer Service Call Interruption
In the wake of the Sandy School Shooting driving gun purchases, combined with the holiday gun buying NICS has announced delays.
Washington, DC --(Ammoland.com)- Effective immediately, due to high call volumes, the NICS Section will not be taking Customer Service related calls until after December 25, 2012.
These types of calls include but are not limited to; NICS transaction status checks, Appeal or Voluntary Appeal File related questions, and general NICS related questions. This modification has been put into place to process the incoming NICS background checks as efficiently as possible.
Thank you and we apologize for any inconvenience.
The NICS Section has been overwhelmingly busy. This past Saturday, many of you experienced extended wait times, busy circuits etc. The NICS E-Check has been running, with little delay to no delay. Saturday, the average NICS E-Check transaction took 13.36 seconds to be pulled for processing and 49.75 seconds to complete processing. If you are interested, in enrolling with the NICS E-Check to avoid extended wait times for you and your customers and to be able to check you transactions status 24/7 visit the NICS FFL Web site @ www.fbi.gov/nics-ffl.
2012-12-17 12:42:52
Source: http://www.ammoland.com/2012/12/17/nics-delays-customer-service-call-interruption/
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