Amazon accused of allowing cheating customers to unfairly get refunds from online sellers
Seller says unfair chargebacks mean buyers “get goods, file chargeback, get money back, keep goods”
More trouble for Amazon, the tax-shy online retailer that’s facing a string of controversies.
This week watchdogs banned it from claiming that it can guarantee next-day delivery for customers using its Amazon Prime service.
The Advertising Standards Authority ruled the claim misleading because “a significant proportion of Prime labelled items were not available for delivery by the subsequent day”.
Amazon has also faced a storm over complaints that it’s not paying its fair share of tax.
Earlier this month the Mirror revealed that it paid just £4.6million last year despite UK sales soaring by a quarter to £8.8billion.
British retailers with similar UK sales paid up to 20 times as much tax.
Now one business seller using the service is claiming that Amazon allows cheating customers to unfairly get chargebacks.
SaveMyLight.co.uk sells lighting components and claims that Amazon has a policy of refunding buyers “at the drop of a hat to keep them happy”.
Read more
https://www.mirror.co.uk/news/uk-news/amazon-accused-being-complicit-chargeback-13085229
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