Outstanding Customer Service Trick
Among them were several long-lost gift cards to various places, including one from Carrabba’s Italian Grill. Since there was no indication of how much was left on it, I got online and clicked over to their company website, where there was a handy feature where one could check gift card balances. Alas, the widget required not only the card number (which I obviously had), but a 4 digit “pin number,” as well (which this card lacked).
Not to be discouraged, I used the handy online contact form to explain my plight and ask for help.
I got an email reply almost immediately, asking for the card number, which I provided. What came next was purely delightful:
Can you please provide your mailing address so we can send a replacement card out in the mail? Since this card was produced back in 2007 it was not printed with a pin, which is now required at the time of redemption.
Gift card team“
It just doesn’t get any better than that.
Thanks, Carrabba’s, and kudos!