APPLE contractors ‘regularly hear confidential details’ on Siri recordings
BATTLE FOR WORLD / THE GUARDIAN | July 28, 2019: The article highlights that Apple contractors who listens to Siri recordings hear drug deals, medical details and even people having sex, says whistleblower.
They regularly hear confidential medical information, drug deals, and recordings of couples having sex, as part of their job to provide users with quality control, or “grading”, the Siri voice assistant performance, revealed to the Guardian.
Apple does not openly disclose this eavesdropping conduct in its consumer-facing privacy documentation, instead a “small proportion” (BattleForWorld: Do you believe that readers?) of Siri recordings are passed on to contractors working for the company around the world. These workers are assigned the duty of grading the responses on a variety of factors, including whether the activation of the voice assistant was deliberate or accidental, or whether the query was something Siri could be expected to help with and if the response was appropriate.
According to Apple, the data gathered from eavesdropping on Siri recordings “is used to help Siri and dictation … understand you better and recognise what you say”.
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