Licensed Social Worker uses her 20 plus years experience in the Hospitality industry to create “From the Inside Out Project®” to revamp business environments.

Laura MacLeod improves business flow and productivity with her transformative program

New York, New York (October 21, 2014)—Hourly employees are a crucial component in business function; interacting with customers, performing specialized tasks, and handling the day to day operations that dramatically affect your business.   Licensed social worker and union expert Laura MacLeod has created an interactive 3-step program that highlights the importance of these employees and transforms the way businesses operate “From the Inside Out®” (http://fromtheinsideoutproject.com/).  When it comes to employee conflict and unrest, a reboot on employee culture is sometimes necessary. MacLeod initiates this restart by focusing solely on the crucial role of hourly employees, teaching them how to problem solve, resolve conflict and improve communication. Conflicts can range from grudges among co-workers, to delineating tasks and communication challenges with a manager. MacLeod’s project allows management and human resources to spend less time untangling staff issues by empowering employees to become more self-directed. She has revolutionized this approach by addressing the interpersonal aspects of each work environment looking at employee behavior and interaction from the inside out.

“It’s not a one size fits all project,” started Founder Laura Macleod.   “Each business is different and comes with its own unique challenges, personalities, and opportunities for reform.  I pride myself on taking the time to sit down and meet with both management and hourly staff to address specific issues. When hourly employees learn to handle their own problems and resolve differences among themselves and managers, they are more confident and happy. Their “happiness” is contagious and it translates to improved relationships, better customer service and increased productivity. It’s a fundamental link to successful businesses, and ‘From the Inside Out’ allows me to strengthen that link”

Combining two decades as a union employee with her social work and graduate level teaching skills, MacLeod brings an incredible amount of insight and authority to this novel program.   Having worked as a union employee, MacLeod has quite literally stood in their shoes and has experienced similar frustrations and challenges.  This allows her to speak with great authority and understanding in her training sessions.  She uses her experience in social work to create meaningful communication leading to improved business function. ‘From the Inside Out Project’ covers industries such as reception, hospitality, restaurants, retail, and banking.  She’s worked with companies big and small including big name clients like The Millennium Hilton Hotel in the Financial District. The project’s methods have yielded great results creating case studies that support its success and act as teaching supplements to Laura’s new clients.

“The fact is, resolving conflict isn’t easy for many of us. No matter the cause or circumstances, strong communication is the key to working through it successfully. Trust me, I’ve been there. When I was an hourly employee, my co workers and I didn’t have this project, and we could really have used it. Now I want to share my knowledge and skills to help employees work from the inside out.  Best tool you can buy for your business. I stand by that.”

For more information on From the Inside Out Project® or Laura MacLeod visit http://fromtheinsideoutproject.com/ To interview MacLeod on her special techniques or gain media access to her photos please email [email protected] or call 1.877.841.7244.

About Laura MacLeod

Laura combines two decades as a union employee with her social work and graduate level teaching skills to weave a remarkably effective technique of improving staff communication. Her union employment history allows Laura to easily connect with your staff and speak their language. Ms. MacLeod is also adjunct professor in graduate studies at the Hunter College Silberman School of Social Work, having graduated from Sarah Lawrence College (BA) and Hunter College School of Social Work (MSW). Laura leads training sessions for social work professionals at The Coalition for Behavioral Health and Institute for Community Living in New York City and at conferences across the country. Her experience as a professional actress has helped Laura to hone her presentation skills.