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4 Ways to Optimize Your Business with Messenger

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Are you or your business struggling to keep up with the endless stream of questions posed to you on your company Facebook page or via Facebook Messenger? You are not alone.

In today’s world of instant communications, customers or prospective ones, expect answers lightning fast.

Fortunately, chatbots such as the one offered by ChattyPeople allow for the automation of answering commonly asked questions.

Here’s 4 ways  a company with a busy Facebook page – or any other social selling platform – can integrate ChattyPeople and optimize their chatbot marketing accordingly.

1. Deliver Relevant Content

Every user on your page is different and so will desire different types of content through your bot. Let’s say you are a health food store and you sell all of your food online. Users may want to know which types of recipes they can prepare with your food. They may be searching for meal ideas, and as you are the food supplier, they will expect you to be able to give these to them. Of course, different meals suit different types of people.

Use ChattyPeople to automatically pull up recipes from your blog or website that can be shown to users as they type in food-related keywords. For example, if I type in ‘Quinoa Salad’ the chatbot will show me a selection of salad recipes using quinoa – maybe I go for the ‘Brazilian Flank Steak and Quinoa’ recipe, or the ‘Prawn, Avocado, Mango and Quinoa’ salad one. They both sound delicious, right?

2. Answer Customer Service Questions

You will be used to getting asked ‘How much does it cost?’ and ‘What are your opening hours’ or ‘Where is my nearest location?’ over and over again – particularly if you are a chain restaurant service. Save money and provide top service by letting ChattyPeople’s bot answer these questions in an instant.

If the user wants to still contact a real customer service agent, you can provide a link to allow them to do so if the bot is unable to answer the question for some reason.

3. Product Ordering Made Easy

No matter how used to internet shopping people get, there will always be one or two who need a bit of extra hand-holding.

Chatty People’s bot provides that extra layer of support to them – allowing them to feel more reassured when entering their payment information, such as credit card, PayPal, Stripe or bKash – all of which work with ChattyPeople and so can be integrated on your site or Facebook page.

4. Keep Your Audience Engaged

Some bots focus on entertainment, for example, showing funny video clips, playing music or telling jokes.

This is a great way to keep users on your website or Facebook page for longer, making it more likely that they will go on to purchase something from you.

With affordable monthly subscription plans, ChattyPeople is the chat bot you need to take your business to the next level. Visit our pricing page for more information today.


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