How Does Cloud Telephony Add Value To Your Business?

Cloud telephony is a technique which is used for delivering telephone applications on to the cloud as a hosted solution. In simple words, it is a messaging & voice service which doesn’t require the traditional business telephone systems. This system enables enterprises/businesses to simultaneously make & receive multiple voice calls & messages; all this can be done without investing in any additional capital infrastructure.

Thus, the smartest way to manage your business calls at a global level without compromising on the quality & cost is by using the services offered by Cloud Telephony companies.

Read on to understand what features cloud telephony brings in for your business and how it adds to the business value.

Features Of Cloud Telephony

• Quick & easy set-up
• Easy to scale
• Enable you to avoid hassles and save the cost by process automation
• 24*7 accessibility from across locations
• Lower operational costs
• Flexible, as it can be easily integrated to other CRMs
• More reliable than the traditional methods
• The secure platform comes with built-in disaster recovery
• Provides real-time data & detailed analysis

How does Cloud Telephony add to the Business Value?

Cost of investment is a crucial decision for any Business. Cloud telephony solution helps you by reducing many redundant costs to a bare minimum. Cloud-based telephony is agile as they can adapt to the ever-changing business requirements. It enables businesses to lower their expenses by eliminating the need to have multiple vendors & network connectivity, providers. The cloud telephony service providers implement the new features and offer time-to-time platform/system updates that are managed centrally. Such updates make cloud telephony solution more seamless. All these changes effectively take place in real-time without affecting your routine work.

With a traditional system, the installation & maintenance work of the equipment need to be taken care of by the enterprise. Also, external voice lines must be provided by the businesses only. But with Cloud-based telephony solution, the applications & management of the whole system is taken care of by the cloud telephony service provider.

The cloud telephony service provider allows elastic scale and provides good SLAs without the need to worry about the licenses & regulations that come with the traditional system.

Thus, a cloud telephony solution enables businesses to save a significant amount of money as they only have to pay for the services they have used. Also, it allows you to reduce your staff, automates the processes, and eliminates costly voice lines. Therefore all this makes cloud telephony a perfect solution for business organizations.