How To Get More Law Firm Reviews

Nobody wants a negative review. It goes without saying that legal firms do not purposely seek negative feedback. However, even if you try your hardest to provide the most exemplary possible service to your clients, you will still receive unfavorable reviews.

That said, just because you got one bad review doesn’t mean it’s time to panic. The more reviews a listing has, the more likely they are to get a negative review. However, you can always make sure you have a lot of reviews to outweigh the low ratings. This will help your Law Firm’s Digital Marketing Strategy, as well as boost overall trust.

In this post, we’ll talk about how to get more reviews for your law firm.

It goes without saying that you should accomplish your work to the best of your ability. However, there are a few other things to think about if you want to generate more favorable feedback:

1. Frequently Inform And Update Your Client

Understandably, clients are concerned about their cases. They may not know what to expect, unlike you, an experienced attorney. Clients come to you because they are confident in your abilities. They also come to you because they know you, as a practicing attorney, know more about the law than they do.

They’ll be curious as to what’s going on. Have you sent any letters of demand? When do you anticipate receiving a response from the defendant? When is your first court appearance scheduled?

You can automate your email updates by hiring a customer support agent or scheduling your emails, so you don’t forget. In addition, you can use calendar reminders to make sure you don’t forget to update your documents. Even if they don’t specifically ask for it, you should send them updates most of the time. Some clients, for example, are hesitant to send emails to their lawyers. Still, they nevertheless expect to be kept up to date on the status of their case.

2. Provide Excellent Customer Service

As previously said, you are the legal expert in this situation. As a result, when a client asks you a question, you should be prepared to respond. For example, what is a pretrial? Do personal injury claims have to be taken to court? Is it possible for them to sue their supervisor right away, or do they have to wait for the EEOC to give you the go light?

The more informed your client is about what’s going on, the better. They may be able to provide you with proof, tips, and other pertinent information about their case. You can also meet with your clients on a regular basis to discuss your progress. You can then answer any inquiries or provide assurances.

3. Think About What Your Client Feels

If a client is going through a terrible time due to a divorce or a recent accident, you should be careful what you say. Try not to come out as placing pressure on them, and then reassure them when they become overly concerned about anything.

Clients may work with you for months at a time, so make sure you have a solid working connection with them.

4. Respond to Customer Reviews

You’ll get more evaluations and feedback if your prospects believe you’re paying attention. It is, however, generally recommended that you respond to all of the reviews you receive.

Responding to reviews demonstrates that you respect your consumers’ feedback, encouraging them to provide more detailed, high-quality testimonials. When you combine social proof with Lawyer SEO, you may reach a lot more local customers.

Google actually encourages businesses to reply to reviews on their Google My Business pages. Combining a public response to a negative review with private customer service will help you improve your internet reputation even more.