A Non-apology Apology
Saying “I’m sorry you feel that way” to someone who has been offended or hurt by a statement is a non-apology apology. It does not admit there was anything wrong with the remarks made, and may imply the person took offence for hypersensitive or irrational reasons.
Harriet Lerner writes that a good apology has six important elements.
Source: http://getrad2.blogspot.com/2019/06/a-non-apology-apology.html
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