Waitrose's poor service
Today I visited Waitrose in Sherborne. I waited 40 mins for a cup of coffee which was supposed to be free with my purchase of £40 of groceries. When I complained of this wait I was told to be patient. The regulars simply shrugged their shoulders and said its always like this. I asked for a complaints form to be told these were only available on their web site.Given the average age of customers at that shop must be around 75 and not regular users of the web that is not a lot of use. Its just away to fob people off.
I went on their web site and this is what I found,
No obvious complaints link How can elderly people navigate through this swamp.
No wonder Waitrose is not doing well.
Source: http://ukiptruth.blogspot.com/2019/11/waitroses-poor-service.html
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