Wendy’s Restaurants Now Using AI Technology Powered By Google To Take Customer’s Order In Drive-Thru As People Continue To Be Phased Out

Wendy’s is implementing AI powered by Google to take customers’ drive-thru orders. The company claims that the AI system will not just take orders, claiming, “It’s a personalized, responsive experience for every customer.”

History is a funny thing as it’s unfolding, where it all ends is never quite sure. We are living in a period of astounding and historical change, a paradigm shift if you will, as we make the move as a global society to artificial intelligence. We are rushing gleefully into it, but I am wondering if we will be experiencing that same level of euphoria when it is fully implemented. Your King James Bible has a few thoughts on how that will go, too.

“And deceiveth them that dwell on the earth by the means of those miracles which he had power to do in the sight of the beast; saying to them that dwell on the earth, that they should make an image to the beast, which had the wound by a sword, and did live. And he had power to give life unto the image of the beast, that the image of the beast should both speak, and cause that as many as would not worship the image of the beast should be killed.” Revelation 13:14,15 (KJB)

In our vast man-centered egotism, we congratulate ourselves on having discovered AI, on having invented artificial intelligence, but if my Bible is right, and it is, AI has been sitting curled up in a corner just waiting for us to find it. AI is popping up everywhere. It is now in the software that powers this web site, it’s in the Abode graphic design products we use to create images, it is everywhere all at once, and none of it is optional. Wendy’s FreshAI is making headlines today, tomorrow all fast food places and restaurants will be using it. Think of it like this. Man uses AI, AI will use AI, and then AI will use man. Artificial intelligence, the opposite of God’s knowledge, is preparing the world for the arrival of Antichrist. That’s the memo, believe it or not.

Wendy’s Introduces AI Drive-Thru Order Takers

FROM BREITBART NEWS: Restaurant Business reports that Wendy’s has launched an ambitious project to integrate AI technology into their drive-thru services, a move that reflects the growing trend of AI utilization in the fast-food industry. This initiative, named “Wendy’s FreshAI,” was developed in collaboration with Google Cloud and is currently operational in four company-owned locations in Columbus, Ohio.

Matt Spessard, the chief technology officer at Wendy’s, emphasized that Wendy’s FreshAI is designed to create a unique experience for each customer, moving beyond traditional drive-thru interactions. He explains, “Wendy’s FreshAI is not just a speaker and a microphone. It’s a personalized, responsive experience for every customer.”

Think of Wendy’s FreshAI as an assistant – not a replacement – to empower Wendy’s crew members working the drive-thru.

This strategic move by Wendy’s comes amidst a broader industry trend towards AI adoption. Competitors like McDonald’s and smaller chains such as Checkers, Krystal, White Castle, Hardee’s, Carl’s Jr., and Dunkin’ are also exploring or implementing similar technologies.

The AI systems in drive-thru’s offer multiple advantages for fast-food chains. They reduce the need for labor, replacing specific employee roles with technology, and improve operational efficiency. For instance, in one of the test sites, service times were notably faster than the market average, and the introduction of AI technology helped improve order accuracy. Wendy’s reported that without human intervention, the accuracy rate of Wendy’s FreshAI stood at 86 percent, which increased to 99 percent with crew assistance.

However, the transition to AI is not without challenges. The complexity of customer orders, influenced by regional dialects and accents, poses a significant hurdle. “There are more than 200 billion ways to order a Dave’s Double,” Spessard noted, highlighting the number of variables that can lead to increased order errors, potentially frustrating both customers and staff.

Despite these challenges, Wendy’s is pushing forward with its AI drive-thru initiative. The company plans to extend this technology to more restaurants this year and offer it to franchisees for testing in the coming year. READ MORE

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