Customer Experience Management (CX) 101 for Banks and Financial Institutions

Technology has never been more important to banking. Customers demand savvy solutions to improve their banking experience and increase efficiency. PTC member Nitai Partners is hosting an educational event tonight designed to provide the essential information behind exceptional Customer Experience Management. If your businesses is thinking about the following questions, this event will be very helpful.

Key Questions that BUSINESS USERS ask:

• Does my CX strategy begins with Data capture across multiple customer touchpoints?
• Do my customers get great & uniform experience across multiple channels of communication?
• What are CX components for my Sales strategy?
• What are CX components for my Service strategy?
• What are CX components for mobile strategy?
• What are CX components for commerce strategy?
• Are my CX components integrated?
• Am i secure? (Identity Security)

FOR INFORMATION TECHNOLOGY:

• Which components make up my complete CX solution?
• Do we have the right skills?

EVENT DETAILS:

Date & Time: 6 February 2014 (Thursday); 5-7PM

5 – 5:30 PM: Networking

5:30 – 6:15 PM: Customer Experience Management 101 for Small & Medium Financial Institutions and Banks

6:15 – 7PM: Q & A; Discussion

Speaker: Aditya Satsangi, Nitai Parnters

Venue: Pittsburgh Solution Center 355 Fifth Ave, Suite 900 Room 6, Pittsburgh, PA 15222 USA

RSVP: [email protected]

Twitter: @NitaiPartners

Topic: Customer Experience Management 101 for Small & Medium Financial Institutions and Banks