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Failures in Crisis Management and Incident Response – Lessons Learned from the Target Breach

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Event presented by the Pittsburgh Chapter of the High Technology Crime Investigation Association

In today’s world of social media and 24 hour news stations, responding to a breach is no longer limited to a technical incident response. Organizations must also have a solid crisis management plan to keep their customers informed and protect their brand. The recent breaches at Target and other major retailers will be used as a case study to examine how organizations can better respond to breaches. This talk will cover a number of lessons learned, which can be applied to any industry. We will review the public information about the Target breach and outline failures they experienced in the areas of incident response and crisis management. The talk will also cover ways your organization can avoid these same mistakes to better protect your customers and your brand.

Event Details:

Presenters: Matt Neely and John Melvin, SecureState
Date/Time: February 28, 2014, 9 am – Noon
Location: North Strabane Township Police Department, 1929 Route 519 South, Cannonsburg, PA 15317
Cost: Event is free to attend but please RSVP.
Refreshments: Coffee and Bagels will be provided

About the High Technology Crime Investigation Association
The High Technology Crime Investigation Association (HTCIA) was formed to provide education and collaboration to our global members for the prevention and investigation of high tech crimes. As such, we are an organization that aspires to help all those in the high technology field by providing extensive information, education, collective partnerships, mutual member benefits, astute board leadership and professional management.

The Tri-State Pittsburgh HTCIA includes western Pennsylvania, West Virginia, and southeastern Ohio. The large majority of members are from the Pittsburgh area and we are running at about 70%-30% law enforcement vs private sector.


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