Podcast #157: Online Dispute Resolution & Public Interest Design, with Shannon Salter
In this episode Shannon Salter breaks down the technology behind British Columbia’s Online Civil Resolution Tribunal including what it is, its successes and failures, and why designing for the public is different than designing for customers.
You can download a document outlining what Online Dispute Resolution is, as well as a document with multiple case studies on the subject here.
Source: https://lawyerist.com/podcast-157-shannon-salter/
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