When to call and not to call: Ex-rep shares tips on how to deal with your carrier’s customer support
Android Authority –
- An alleged ex-customer care representative has shared tips on when to call customer service and when not to call them.
- The Reddit post mentions that calling on a weekend afternoon is the worst and can result in hours of waiting while calling on a weekday afternoon will give the best resolution.
- Comments also mention that reaching customer care on social media often results in a better resolution than calling them up.
Carriers have a strong influence on the US smartphone market, to the point that there’s a good your current Android flagship is purchased through them. You are completely reliant on your carrier for your calls, text, and data services, and ever so often, you’d likely end up running into some issue that requires you to reach out to your carrier’s customer service for resolution. However, dealing with customer service representatives can be a big pain (blame the system, not the people). Here are some tips from an ex-customer service representative that you can employ to reduce annoyance when you need to reach out.
Redditor Firm-Broccoli7783 claims to be an ex-T-Mobile representative, and they have shared some good tips on when not to call customer service.
Source: https://www.androidauthority.com/tips-to-deal-with-carrier-customer-service-3500489/
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