Our elected masters have passed legislation that makes it legal for energy companies to reissue paid and finalised bills up to 9 months after the bill has been settled. They prey on the vulnerable! Your mum...... (Australia)
Energy companies in NSW are covered by the National Energy Retail Rules in relation to customer billing, and the full text can be read here: https://www.aemc.gov.au/energy-rules/national-energy-retail-rules/national-energy-retail-rules-version-17. Clause 30 provides that energy companies can recover any amounts undercharged in the 9 months prior to you being notified of the undercharging
They can reverse your bill from up to 9 months ago and re invoice you for a larger amount if they feel they undercharged you.
The explanation I got from the compant went back over 18 months but how would someone more vulnerable know that it was not legal. Who would believe it was possible to reinvoioce a paid and finalized bill anyway? What planet are the likes of these policians from anyway? Who wrote this legislation anyway? I have my suspicians it was Josh Frydenberg.
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