CHARTER COMMUNICATIONS & PAUL ALLAN: A LIE IS NOT THE SIDE OF A STORY, IT'S JUST A LIE!
Tuesday, September 29, 2015 8:00
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Thinking of Switching to Charter Spectrum; Think Again… “Worst service ever. They did a great job telling me how they couldn’t help me.” -Sandi of Thousand Oaks, CA on Sept. 1, 2015
Note: 9/28/15: Another day without email service… 9/29/15: You would think it might be helpful if individual emails actually opened up so you could read what is in them, And, as of late, when they do open, it may be handy that the links embedded would actually work, but no; not with Charter….
America’s worst provider, Charter Communications managed an embarrassing dead last 22 percent satisfaction score for television service. If the TV rating is this poor you may want to consider the reality of the phone and internet service with their “recreational email” (their words), offered “as a courtesy” to their customer victims. Calling themselves a communications company is a LIE; an empty Paul Allen, marketing ploy. – This is not a service folks it’s a sentence with fines included.
America’s Worst Rated Companies: Charter
They get away with it because because they can.
To the 6 million victims of their Monopolistic practices, Charter’s charade will continue. The bottom line is your satisfaction does not matter; Charter does not care!!!
Short of stringing tin cans together our only recourse may be to cobble together a ‘spectrum’ of phone, internet and television providers. For those who have the freedom to choose another full ‘spectrum’ provider, we suggest you do so…
Even on a rainy day, you will be far happier than your neighbor.
Consumer Affairs Complaints and Reviews
So I got my bill this month and it was 500 dollars for 1 month. I never changed anything, never bought anything. It was charging me all 3 tv packages and fee for it all individually and now my service is worse than ever. I load up my PS3 and my tv stops working and it takes over a half hour to load up my game. I’ve unplugged and checked everything over twice. I used to install tv and internet in hotels and I’ve never ran across this before. I’ve tried calling Charter about my bill but every time I call I get a runaround story. If they want to right this wrong before I take matters into my own hands then by all means contact me. I’ve been with Charter for over 1 year and have never had this kind of problem so what’s going on.
John T of Birmingham, AL on Sept. 19, 2015
Satisfaction Rating
Sales did not inform me of what they would do, and did install and left. No info package to speak of, printer would no longer work, Apple TV unplugged and not set up, no longer get Netflix. Just poor all the way around. Will have to call someone to set everything up. Speed not what they advertised it would be, no better than what I already had.
Scott of Gering, NE on Sept. 16, 2015
Satisfaction Rating
I lost my connection to my internet during the last week of July. As a result I called in and requested a tech to come out to the house to troubleshoot and resolve the problem after I did a lot of troubleshooting myself to determine if it was in fact a problem with the provider or if it was a problem with my internal network. When I called in the rep was very polite and issued a $2.00 credit and dispatched a tech to come out on the 6th of August. I wasn’t too excited with the time frame however I am a very forgiving guy and didn’t make a big deal about it. The internet of course starting working roughly two hours before the tech showed up so he was unable to identify the problem and he didn’t make any changes to the current configuration and he didn’t replace anything. Not his fault and he was very understanding and he wished me luck.
The following day the internet went out again. They were unable to dispatch a tech until August 26th and they did in fact issue another credit for days without service up till the 26th. To no surprise the internet started working again the night of the 25th. When the internet came back up I called into Charter in order for them to check the status and to see how well the modem was communicating with them. Everything was in spec and there appeared to be nothing wrong. I did choose to keep the appointment due to the lack of service. The tech who showed up was the same tech who was there last time and again he was very polite.
This time he decided to replace the modem and the splitter outside of the house used to regulate the signal strength even though everything appeared to be working great at the time being. He also ran diagnostics on the cable running into the house from end to end (Modem to where it leaves the house.) Everything checked out great. It worked for a few days and then the internet dropped off again. Since the 26th I have been able to reset the modem from time to time and buy me a few hours of internet but it is short-lived. At this point not having internet in my home has became the norm and where I am a IT Tech and where I run a lot of my in home services through my internet (Phone, tv, order my groceries, etc) this greatly affects my life and nearly brings everything to a standstill.
I mean the groceries I can get from the store but there are reasons why I have them coming to my house. The internet should just work especially when I pay for it. So today I have spent a couple hours on the phone with Charter trying to find someone or anyone who can help. It took 4 different conversations with 4 different techs in order to get a tech dispatched out to the house. Time frame a little more execrable then before set for tomorrow afternoon. During all four of these conversations I requested to speak to a supervisor. I mean come on… four conversations and a month and a half without service. It’s time to speak to a supervisor. All four refused. When I got a hold of a supervisor I requested that I be credited for the time that I have been without internet since the last time the tech was out to the house.
They denied me the credit. I of course asked why to see if their reason had any justification and the answer I got was that Charter isn’t responsible for providing their customers with internet. It is only their job to maintain OUR internet connections, the customer’s internet connections. So I’m paying a monthly charge for them to come fix it when it breaks. NOT to provide me with internet. Soo… my complaints… to my understanding Charter is an Internet “Provider” (SIGH)… Lack of Integrity is what that is. It is my opinion that a Internet provider’s job is to provide the customer with internet… if they pay for it… if they don’t provide internet they don’t get paid.
And lack of decency… Their reps I have spoken today showed that they do not care about their jobs or their customers. When the supervisor told me no to the credit I requested to speak to his Supervisor. He said there is no one in the company with more authority than him. At this point all he wanted to do is argue with me and get under my skin. I told him I wanted to cancel my service and he told me that this was very unreasonable of me. He said he would understand if the internet was working. As long as it’s not working he doesn’t see a problem (sigh).
At this point all he wanted to do was argue. I hung up and went into the store and they said to call the 1-800 number. After the first dozen phone calls I’m not a big fan of that idea. Maybe tomorrow so instead I called the Business Account Executive’s business number and he got me in touch with the residential sales manager and he recommended calling the 1800 number again as well. He did say if the problem isn’t resolved soon he will get me in touch with the district manager but I do have to say I am greatly disappointed in the level of service I have received.
The following day the internet went out again. They were unable to dispatch a tech until August 26th and they did in fact issue another credit for days without service up till the 26th. To no surprise the internet started working again the night of the 25th. When the internet came back up I called into Charter in order for them to check the status and to see how well the modem was communicating with them. Everything was in spec and there appeared to be nothing wrong. I did choose to keep the appointment due to the lack of service. The tech who showed up was the same tech who was there last time and again he was very polite.
This time he decided to replace the modem and the splitter outside of the house used to regulate the signal strength even though everything appeared to be working great at the time being. He also ran diagnostics on the cable running into the house from end to end (Modem to where it leaves the house.) Everything checked out great. It worked for a few days and then the internet dropped off again. Since the 26th I have been able to reset the modem from time to time and buy me a few hours of internet but it is short-lived. At this point not having internet in my home has became the norm and where I am a IT Tech and where I run a lot of my in home services through my internet (Phone, tv, order my groceries, etc) this greatly affects my life and nearly brings everything to a standstill.
I mean the groceries I can get from the store but there are reasons why I have them coming to my house. The internet should just work especially when I pay for it. So today I have spent a couple hours on the phone with Charter trying to find someone or anyone who can help. It took 4 different conversations with 4 different techs in order to get a tech dispatched out to the house. Time frame a little more execrable then before set for tomorrow afternoon. During all four of these conversations I requested to speak to a supervisor. I mean come on… four conversations and a month and a half without service. It’s time to speak to a supervisor. All four refused. When I got a hold of a supervisor I requested that I be credited for the time that I have been without internet since the last time the tech was out to the house.
They denied me the credit. I of course asked why to see if their reason had any justification and the answer I got was that Charter isn’t responsible for providing their customers with internet. It is only their job to maintain OUR internet connections, the customer’s internet connections. So I’m paying a monthly charge for them to come fix it when it breaks. NOT to provide me with internet. Soo… my complaints… to my understanding Charter is an Internet “Provider” (SIGH)… Lack of Integrity is what that is. It is my opinion that a Internet provider’s job is to provide the customer with internet… if they pay for it… if they don’t provide internet they don’t get paid.
And lack of decency… Their reps I have spoken today showed that they do not care about their jobs or their customers. When the supervisor told me no to the credit I requested to speak to his Supervisor. He said there is no one in the company with more authority than him. At this point all he wanted to do is argue with me and get under my skin. I told him I wanted to cancel my service and he told me that this was very unreasonable of me. He said he would understand if the internet was working. As long as it’s not working he doesn’t see a problem (sigh).
At this point all he wanted to do was argue. I hung up and went into the store and they said to call the 1-800 number. After the first dozen phone calls I’m not a big fan of that idea. Maybe tomorrow so instead I called the Business Account Executive’s business number and he got me in touch with the residential sales manager and he recommended calling the 1800 number again as well. He did say if the problem isn’t resolved soon he will get me in touch with the district manager but I do have to say I am greatly disappointed in the level of service I have received.
Joe of Worcester, MA on Sept. 14, 2015
Satisfaction Rating
Charter provides exceptionally poor service. There are frequent outages and prices are constantly jacked up because they have a monopoly. The agents, to be fair, are always polite and helpful, although it must be frustrating working for such a terrible company.
Guillermo of San Gabriel, CA on Sept. 13, 2015
Satisfaction Rating
My internet normally goes down from 12 noon to 4 pm. I’m not sure if they’re doing this on purpose but this has been happening daily. On weekends you get disconnected intermittently. It’s so frustrating they don’t even provide an easily accessible customer support number on their website. I am definitely switching to another internet provider.
Rose of Cheyenne, Other on Sept. 12, 2015
Satisfaction Rating
My Internet connection goes off and on several times a day, while my cable service functions as if it were in the infancy of cable service: picture freezing, picture dissolving into pixels, screen going blank regularly, “On Demand” availability erratic (and sometimes when this service works and I’m watching a program, it goes off). The computer generated phone customer service is a joke (and I’m not surprised Charter doesn’t let customers rate it as they do the actual service techs).
I’ve rebooted and customer service reps have rebooted the modem many times only for it to stop functioning many times. The reps are snide, mentioning how many times I’ve called (well, the service is lousy, so I call. I don’t just call to chat from loneliness). The repair people tell me to “wait 3 or 4 days” before calling to complain again. I expect Charter/Spectrum to be most successful in small communities where people have fewer choices. I’d rate this company with minus points if I could.
I’ve rebooted and customer service reps have rebooted the modem many times only for it to stop functioning many times. The reps are snide, mentioning how many times I’ve called (well, the service is lousy, so I call. I don’t just call to chat from loneliness). The repair people tell me to “wait 3 or 4 days” before calling to complain again. I expect Charter/Spectrum to be most successful in small communities where people have fewer choices. I’d rate this company with minus points if I could.
Phyllis of Saint Louis, MO on Sept. 11, 2015
Satisfaction Rating
I’ve been a Charter customer for years but after this recent incident my business relationship with them will be severed… I have the bundle package and my services have been out since Monday morning 9/7/15. I called tech support who was unable to help whatsoever so an appt was scheduled for Thurs 9/10. I called 9/9 when I noticed the cable on one of my TV’s was on but not the other so the rep sent a signal which restored service for 2 hours and then it went back out again. Mind you during this I cancelled my 9/10 appt because I thought the matter was resolved so I called again 9/9 and again scheduled what I thought was an appt 9/11 from 10-12… Being proactive I called this morning to find out no appt was ever input and I’m still without services. What reputable co would do this to their customer’s “CHARTER”.
Lee of St. Helens, OR on Sept. 11, 2015
Satisfaction Rating
Do not sign a contract with these jerks. As soon as they have your money and your name on the dotted line, you can forget about service. No matter how bad they screw something up, they will charge you for the mistake. Wish I had read reviews before signing. Don’t do the same as I, go locate a different provider.
Steph of Roswell, GA on Sept. 10, 2015
Satisfaction Rating
I was working remote yesterday with no issues until 3 pm when the Internet suddenly went out. I looked outside, saw a Charter van in the parking lot. I approached the tech and asked him to make sure our internet was restored so I could continue working. After an hour I called Charter directly. The Customer service agent said someone would call me within the hour to make sure the internet was fixed – NO ONE CALLED. I called back an hour later at 5:30 pm and got apologies and was told our ticket was expedited and to expect a call within an hour – yet again NO ONE CALLED BACK.
At 7 pm I called for a 3rd time and was told over and over how sorry they were and a supervisor would call back in 30 minutes – and yet again NO ONE CALLED BACK. Today, I called again for a 4th time and spoke to a “supervisor” who yet again was supposed to call back with a time window for a tech to fix the internet and 3 hours later NO CALL BACK. My 5th call will be to cancel service.
At 7 pm I called for a 3rd time and was told over and over how sorry they were and a supervisor would call back in 30 minutes – and yet again NO ONE CALLED BACK. Today, I called again for a 4th time and spoke to a “supervisor” who yet again was supposed to call back with a time window for a tech to fix the internet and 3 hours later NO CALL BACK. My 5th call will be to cancel service.
Christopher of Watertown, WI on Sept. 9, 2015
Satisfaction Rating
They sent a tech on Friday. He said “hard line bad and needs replacing.” They say coming Saturday to fix. Guy spent 15 minutes. He made it worse, and sending someone Tuesday. At 4 and 6 we call, they say they’re coming. But again nothing. We call at 9, they say appointment got cancelled. Then want to send another person out not following Monday to look it over again. What did issue change, talk about being lied to. They just give you the runaround and hope you forget. Problem isn’t going to solve itself. They will lie and say someone coming, but never will. But don’t pay bill. Guess what, they’re there to disconnect you. Get Charter, it’s smarter and more reliable. What a lie.
Denise of West Salem, WI on Sept. 8, 2015
Satisfaction Rating
Charter Spectrum New Email – I am in agreement with all the grievances customers have expressed about the new email. Where does one begin to explain the headaches, time consumed, and frustration in dealing with this new email system. There is not a single good thing I can say about it! Aaaargh!
James of Reno, NV on Sept. 8, 2015
Satisfaction Rating
I contacted Charter/Spectrum Technical Support as over the holiday my modem had lost its download speed (supposed to be 100 and was 10, aka lost its provisioning). The first rep I got was helpful and got disconnected before it was resolved. The second was a whole different rep. Condescending and very rude on the phone. I had already explained I’ve done IT for 30 years and just needed the modem to be re-provisioned. I spent 40 minutes arguing over something I expected done in 5 mins at the fees I’m currently paying for the service. In the end, the modem was re-provisioned as I requested AND the DNS was updated from their end of things.
When I call Technical Support, I expect Technical Support. I expect that the person on the other end knows what I’m talking about. When I’m talking to them I should feel like I’m a valued customer and they understand what I’m saying. I wish there was a better provider in the area, I would have switched just based on that call alone. If there is an alternative, I would recommend using it. I will not recommend a company that doesn’t make sure their Technical Support staff is educated.
When I call Technical Support, I expect Technical Support. I expect that the person on the other end knows what I’m talking about. When I’m talking to them I should feel like I’m a valued customer and they understand what I’m saying. I wish there was a better provider in the area, I would have switched just based on that call alone. If there is an alternative, I would recommend using it. I will not recommend a company that doesn’t make sure their Technical Support staff is educated.
Maria of Harwinton, CT on Sept. 7, 2015
Satisfaction Rating
I switched over to Charter – so everything could be bundled. Biggest mistake ever. Constant internet loss – 4 times techs have come to my house each with a different excuse about the phone not working. Over 40 years here and I’ve never had a problem and ever since switching – nothing works!!! Save yourself some aggravation, time and money and go with another company!
Roger of Island City, OR on Sept. 7, 2015
Satisfaction Rating
Had to do a callback on original service installation because service didn’t work properly. Technician closed the work order for the rework citing that the fault was mine (which was untrue), resulting in a $45 charge. While on site, the technician even told me what the issue was with their installation/equipment, admitting it was on their end. I called customer no-service to dispute the charge. They said they had to go by what the technician wrote on the work order – there was no avenue for disputing the charge and no way to contact the technician.
I finally got a supervisor on the line and dug my heels in. He finally begrudgingly reversed the charge. In the meantime, since using their service, the TV and DVR user interface via the remote control has proven to be not only terribly frustrating to me to use, and is so difficult to use that my wife doesn’t even try to use anything other than the basic channel selection functionality. It is terribly designed and very user unfriendly. The remote’s functionality is vastly inferior to Frontier Communications FiOS user interface (remote control) that we had at our last address. The interface was designed by amateurs, with too many specific examples/complaints for me to cite here. Suffice it to say that it is frustrating to use, and I am reminded of that every day.
I finally got a supervisor on the line and dug my heels in. He finally begrudgingly reversed the charge. In the meantime, since using their service, the TV and DVR user interface via the remote control has proven to be not only terribly frustrating to me to use, and is so difficult to use that my wife doesn’t even try to use anything other than the basic channel selection functionality. It is terribly designed and very user unfriendly. The remote’s functionality is vastly inferior to Frontier Communications FiOS user interface (remote control) that we had at our last address. The interface was designed by amateurs, with too many specific examples/complaints for me to cite here. Suffice it to say that it is frustrating to use, and I am reminded of that every day.
Alanna of South Garfield, IL on Sept. 3, 2015
Satisfaction Rating
So ever since my third week of having cable with Charter I haven’t had any form of on demand. I called multiple times about it and they troubleshoot it and NOTHING. So my modem went to crap and they sent someone out to replace it. I was also told that they would fix my On Demand. NOPE! So now it’s been almost a year, and I FINALLY have on demand. Why? Because my entire cable went out and they had to come replace my faulty box (which they should have done months ago).
So in the end I was only credited 8 dollars for my 5 day outage and 10 dollars for my on demand being out for months. $18 seriously! Also the tech took my brand new HDMI cord from my house and replaced it with one of theirs. Which is fine that they want me to use theirs but don’t take MY personal items from MY home. The tech was nice and I am sure it was a mistake, but I’m being told that they cannot replace it or contact the tech, but if they decide to do something about it they then will reimburse me for the cord. So I have to wait 48 hours to hear back from them with their decision. I am an entirely ticked of customer, not happy at all with them!
So in the end I was only credited 8 dollars for my 5 day outage and 10 dollars for my on demand being out for months. $18 seriously! Also the tech took my brand new HDMI cord from my house and replaced it with one of theirs. Which is fine that they want me to use theirs but don’t take MY personal items from MY home. The tech was nice and I am sure it was a mistake, but I’m being told that they cannot replace it or contact the tech, but if they decide to do something about it they then will reimburse me for the cord. So I have to wait 48 hours to hear back from them with their decision. I am an entirely ticked of customer, not happy at all with them!
Sandi of Thousand Oaks, CA on Sept. 1, 2015
Satisfaction Rating
Worst service ever. They did a great job telling me how they couldn’t help me.
Patty of Ofallon, MO on Sept. 1, 2015
Satisfaction Rating
We switched back to charter after a disaster we had with Directv. Charter installed services in April of 15. We have had the techs out 8 times from April to August 8th before they could FINALLY figure out what the heck was wrong and get our services working. The last 4 times I called I told them I wanted a credit to my acct. for not getting what I paid for and that I would not pay another bill until the services were working. I was told they could not adjust a credit amount until they knew they had corrected the problem.
They came on 8-8 and I waited till we had a good rain before I could say for sure that services were working properly finally! So I called this evening 8-31 (since I was paying the bills) to see what the credit would be. $30 and some change! Are you kidding me? 4 months of intermittent service on ALL 3 of our services. 3 of the times I called to get a tech out here the phone went dead! $30? I hope the owner of Charter had fun at his 59th B-Day bash with the Eagles playing for him. Now I know how he affords to do this. Ripping off the regular folk. Thanks Charter, you just reminded why I was switching from you 1 1/2 yrs ago!
They came on 8-8 and I waited till we had a good rain before I could say for sure that services were working properly finally! So I called this evening 8-31 (since I was paying the bills) to see what the credit would be. $30 and some change! Are you kidding me? 4 months of intermittent service on ALL 3 of our services. 3 of the times I called to get a tech out here the phone went dead! $30? I hope the owner of Charter had fun at his 59th B-Day bash with the Eagles playing for him. Now I know how he affords to do this. Ripping off the regular folk. Thanks Charter, you just reminded why I was switching from you 1 1/2 yrs ago!
Esther of Long Beach, CA on Aug. 31, 2015
Satisfaction Rating
Charter is the only company available in my area and they know that so they continue to raise prices and reduce quality of service. They have a monopoly and they’re taking advantage of consumers.
T of Vacherie, LA on Aug. 29, 2015
Satisfaction Rating
First of all, ask if it’s easy to speak to a manager. I awaited a whole week and was placed on hold numerous of times. They refused to allow me to speak to one until day 5. They also inadvertently posted my payment as per their request. I contacted the public service commissioner to file a complaint because no customer should have to wait that long to speak to a manager regarding a dispute. Ask if there are any local managers! Buyer be aware.
Dee of Holland, MI on Aug. 28, 2015
Satisfaction Rating
Charter switch to Charter Spectrum and it went from bad to worse. I didn’t think it could get worse but it did. The email is awful!!! Like the other reviews, if I could give it a zero I would. It is not easy to use, slow and not convenient! I have spent hours trying to make it work, figure it out and wasted my time. Time after time I have to sign in and out to refresh while the email continues to “think”. You cannot retrieve emails if you have not set up previous files for them. It is difficult to set up the files after the email are already past a certain date. This is an archaic, outdated system that has not had the “bugs” worked out!!! Charter get with it!
Edwin of Cheyenne, WY on Aug. 28, 2015
Satisfaction Rating
I had digital internet and cable installed in November of 2014. The installer was working in horrible conditions, and the temp was near zero. He broke the siding attempting to run the cable along the wall. In the front he cracked the siding where he was drilling into my bedroom. The problem there was he was pushing the drill instead of actually drilling to replace, and it cracked the siding. Now I have about 20 feet of siding. Next, 3 of the 4 TVs do not get most of the channels. The installer said I would have to call back to Charter and tell them the problem, and they would send a technician out. The tech came out, said the signal was bad/weak coming into my house, and I needed to call Charter again to put in another work order to have someone to come out and possibly install amplifiers on my cable lines to boost the signal. I had to cancel my internet with Charter because the cable caused problems with my computer and would drop offline.
I went back to my original provider and have had no problems since. Still having problems with all 5 TVs. Also when I canceled the internet, my bill went higher than when I had both services (internet/TV). We went round and round over that. My problem is that when they send these technicians, these guys should be going back to the shop and submitting a work order stating the problem, what was tried, and whether the problem was fixed or if someone else needs to go fix the problem. I would think the work order is not closed till the job is finished. Not with Charter. If the technician does not fix the problem, he closes the work order, and it is the job of the consumer to call Charter and open a new work order. Then you have to try to explain what the previous tech said the problem might be. The tech should be taking the work order back with his info on the work order.
It all has to do with money as I see it. They won’t go back with open work orders, so you can’t say you didn’t order the repairs in the event you are charged for the repairs, and so by you calling in, they got you recorded on the phone when they say, “Yes, we will send a technician out, but you may be charge for services or repairs if it is not their fault.” Then you run into the issue of not knowing what they charge for. In my case the cable has never worked right, and who knows, do they charge to put amplifiers on each TV line? The tech does not know, and you do not find out till you get billed. Unfortunately by the time all is said and done, it could be an expensive lesson as I found out when I canceled the internet. Bottom line is do not purchase service with Charter/Spectrum. Their word to provide outstanding service and products could not be farther from the truth. Their products and service SUCK.
I went back to my original provider and have had no problems since. Still having problems with all 5 TVs. Also when I canceled the internet, my bill went higher than when I had both services (internet/TV). We went round and round over that. My problem is that when they send these technicians, these guys should be going back to the shop and submitting a work order stating the problem, what was tried, and whether the problem was fixed or if someone else needs to go fix the problem. I would think the work order is not closed till the job is finished. Not with Charter. If the technician does not fix the problem, he closes the work order, and it is the job of the consumer to call Charter and open a new work order. Then you have to try to explain what the previous tech said the problem might be. The tech should be taking the work order back with his info on the work order.
It all has to do with money as I see it. They won’t go back with open work orders, so you can’t say you didn’t order the repairs in the event you are charged for the repairs, and so by you calling in, they got you recorded on the phone when they say, “Yes, we will send a technician out, but you may be charge for services or repairs if it is not their fault.” Then you run into the issue of not knowing what they charge for. In my case the cable has never worked right, and who knows, do they charge to put amplifiers on each TV line? The tech does not know, and you do not find out till you get billed. Unfortunately by the time all is said and done, it could be an expensive lesson as I found out when I canceled the internet. Bottom line is do not purchase service with Charter/Spectrum. Their word to provide outstanding service and products could not be farther from the truth. Their products and service SUCK.
Richard of Sparks, NV on Aug. 27, 2015
Satisfaction Rating
When Charter, now SPECTRUM, began the changeover to the new improved system the services took a nosedive. 1. The phone service works. I guess there isn’t too much to mess-up when it comes to telephone service. 2. Charter TV. It works as well, but their packages duplicate programming. On many of the channels you can get the same program on multiple channels. We are not paying to get the same program on four different channels. Of course to get a specific program such as The Smithsonian Channel, you end up with four additional channels that you already receive.
3. Charter Internet. This service they have screwed-up so bad you can’t even get into the main web page! Used to be you punched in charter.net into the search bar, you clicked on it and it came up. If you wanted to get into your email there was a link for that right on the main page. Now there is no way I can find to get to the main page and the email page I found how to access by accident. When you do get into it, it is a huge mess of links.
Folks there is an old saying, “If it works, don’t fix it!” The old email page worked just fine, in fact it was pretty much seamless. Any bugs that were in the program had been almost totally solved. Charter is a pain. Their services are not very good, and they lay like a rug about satellite TV services going off-air. We had DirecTV for three years and we never lost a signal. I cannot say the same about Charter/ Spectrum. Some things are best left alone and the old un-enhanced Charter was one of them.
3. Charter Internet. This service they have screwed-up so bad you can’t even get into the main web page! Used to be you punched in charter.net into the search bar, you clicked on it and it came up. If you wanted to get into your email there was a link for that right on the main page. Now there is no way I can find to get to the main page and the email page I found how to access by accident. When you do get into it, it is a huge mess of links.
Folks there is an old saying, “If it works, don’t fix it!” The old email page worked just fine, in fact it was pretty much seamless. Any bugs that were in the program had been almost totally solved. Charter is a pain. Their services are not very good, and they lay like a rug about satellite TV services going off-air. We had DirecTV for three years and we never lost a signal. I cannot say the same about Charter/ Spectrum. Some things are best left alone and the old un-enhanced Charter was one of them.
alma of Asheville , NC on Aug. 26, 2015
Satisfaction Rating
You know the installation guy came to hook up my television and as he did so he sent a power surge to my television (even said he did) but now my television won’t work and they pretty much said “oh well,” I’m on my own. I have never felt so disrespected in my life by a company.
jackie of Oxnard, CA on Aug. 26, 2015
Satisfaction Rating
My bill is printed out on the 21st. If they don’t have it by the 26th they cut my service off & charge me a late fee. I’m paid once a month on the 1st and I always pay my bill on the 1st. They will not change my billing date so for 4 days I have to go without service & pay the late fees. I have a child who suffers from liver cancer & the only thing this child can do most the time is watch television or play xbox live but this company is so heartless they won’t even extend my payment date for 4 days. I filed a complaint with the FCC but that didn’t do any good. This company is unfair and unethical.
Allan of Ashford, CT on Aug. 23, 2015
Satisfaction Rating
We finally dumped cable tv after getting our last bill $59.99 for internet and approx. $150 for cable. Unfortunately the way they package channels you must subscribe to many channels to get a few that you really want. When you call and talk to agents they tell you one thing and later you find that the information is incorrect or untruthful. It took me 40 minutes on the phone to cancel my service. The problem with cable is a monopoly. So you either go with no TV or get ripped off by cable companies.
Gail of Fort Payne, AL on Aug. 23, 2015
Satisfaction Rating
I’d like to think I’m a patient person… from the get go the automated answering puts you in a bad mood. I’m listed on my daughter’s and aunt’s account and on my aunt’s they are charging an 83 year old woman for the last year for two boxes instead of one and a DVR device that after the 3 for 3 deal year was over I cancelled myself. Been on the phone numerous times… They said they would call her back last week. Was on the phone with them yesterday and was cut off after almost an hour. Also on the phone because my daughter needed new service in her apartment for school. They use Charter… Total nightmare. First automated process… Person, switches you to second person to set up installation time for Internet. They can’t set it up. They don’t know why.
After literally doing this 4 times last week… Someone actually knew why. Former tenant never shut service off from that apartment. But they cannot call you back. They say… You HAVE to talk to automated machine then people that are not properly trained… all to start over at the beginning. No joke! I had thought about going with the 3 for 3 deal at home. If you are, back away slowly! Btw daughter still does not have wifi. And school starts tomorrow. We both called yesterday and the Roommate… the one operator that seemed to know what she was doing I begged to call back (to test her line, they had to call my daughter at her apartment). I’m a couple hours away. It wasn’t even turned on before I spoke with her according to her. Even with the multiple trips down to charter and calls!
After literally doing this 4 times last week… Someone actually knew why. Former tenant never shut service off from that apartment. But they cannot call you back. They say… You HAVE to talk to automated machine then people that are not properly trained… all to start over at the beginning. No joke! I had thought about going with the 3 for 3 deal at home. If you are, back away slowly! Btw daughter still does not have wifi. And school starts tomorrow. We both called yesterday and the Roommate… the one operator that seemed to know what she was doing I begged to call back (to test her line, they had to call my daughter at her apartment). I’m a couple hours away. It wasn’t even turned on before I spoke with her according to her. Even with the multiple trips down to charter and calls!
anna of Penrose, CO on Aug. 22, 2015
Satisfaction Rating
My service is in and out all the time. The service I have is spotty at best. Oh and because they have went to phones run through your internet now, when my ** service goes out I have no home phone. This means that if there is an emergency there are no 911 services either. We live in the country and don’t have cell service so this is not acceptable by any means. Unfortunately, they are the only company in the area so we are stuck with ** bag service and rude customer support. Oh and I can’t seem to find the right place to complain to them because I can’t call because again sooo rude.
Joe of Maryville, TN on Aug. 20, 2015
Satisfaction Rating
My neighbors have Charter cable. I live 500 feet up the road and they refuse to service me. My wife is disabled permanently. We would like broadband internet but she has been repeatedly refused because they only have a 3000 dollar budget to run wire in which I think is very lame. There are 6 other families next to me that have wanted cable 5 years running so wouldn’t that be 18,000 dollars which would be more than enough, not counting the monthly costs? Frankly I think we are being discriminated against not only for lack of service but because my wife has a handicap.
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